Sentiment analysis (SA) systems are widely deployed in many of the world's languages, and there is well-documented evidence of demographic bias in these systems. In languages beyond English, scarcer training data is often supplemented with transfer learning using pre-trained models, including multilingual models trained on other languages. In some cases, even supervision data comes from other languages. Does cross-lingual transfer also import new biases? To answer this question, we use counterfactual evaluation to test whether gender or racial biases are imported when using cross-lingual transfer, compared to a monolingual transfer setting. Across five languages, we find that systems using cross-lingual transfer usually become more biased than their monolingual counterparts. We also find racial biases to be much more prevalent than gender biases. To spur further research on this topic, we release the sentiment models we used for this study, and the intermediate checkpoints throughout training, yielding 1,525 distinct models; we also release our evaluation code.

Counterfactual Data Augmentation (CDA) is a commonly used technique for improving robustness in natural language classifiers. However, one fundamental challenge is how to discover meaningful counterfactuals and efficiently label them, with minimal human labeling cost. Most existing methods either completely rely on human-annotated labels, an expensive process which limits the scale of counterfactual data, or implicitly assume label invariance, which may mislead the model with incorrect labels. In this paper, we present a novel framework that utilizes counterfactual generative models to generate a large number of diverse counterfactuals by actively sampling from regions of uncertainty, and then automatically label them with a learned pairwise classifier. Our key insight is that we can more correctly label the generated counterfactuals by training a pairwise classifier that interpolates the relationship between the original example and the counterfactual. We demonstrate that with a small amount of human-annotated counterfactual data (10%), we can generate a counterfactual augmentation dataset with learned labels, that provides an 18-20% improvement in robustness and a 14-21% reduction in errors on 6 out-of-domain datasets, comparable to that of a fully human-annotated counterfactual dataset for both sentiment classification and question paraphrase tasks.

Most existing task-oriented dialog (TOD) systems track dialog states in terms of slots and values and use them to query a database to get relevant knowledge to generate responses. In real-life applications, user utterances are noisier, and thus it is more difficult to accurately track dialog states and correctly secure relevant knowledge. Recently, a progress in question answering and document-grounded dialog systems is retrieval-augmented methods with a knowledge retriever. Inspired by such progress, we propose a retrieval-based method to enhance knowledge selection in TOD systems, which significantly outperforms the traditional database query method for real-life dialogs. Further, we develop latent variable model based semi-supervised learning, which can work with the knowledge retriever to leverage both labeled and unlabeled dialog data. Joint Stochastic Approximation (JSA) algorithm is employed for semi-supervised model training, and the whole system is referred to as that JSA-KRTOD. Experiments are conducted on a real-life dataset from China Mobile Custom-Service, called MobileCS, and show that JSA-KRTOD achieves superior performances in both labeled-only and semi-supervised settings.

Dialogue response generation requires an agent to generate a response according to the current dialogue history, in terms of which two-party dialogues have been well studied, but leaving a great gap for multi-party dialogues at the same time. Different from two-party dialogues where each response is a direct reply to its previous utterance, the addressee of a response utterance should be specified before it is generated in the multi-party scenario. Thanks to the huge amount of two-party conversational data, various pre-trained language models for two-party dialogue response generation have been proposed. However, due to the lack of annotated addressee labels in multi-party dialogue datasets, it is hard to use them to pre-train a response generation model for multi-party dialogues. To tackle this obstacle, we propose an Expectation-Maximization (EM) approach that iteratively performs the expectation steps to generate addressee labels, and the maximization steps to optimize a response generation model. Theoretical analyses and extensive experiments have justified the feasibility and effectiveness of our proposed method.

With the proliferation of user-generated online videos, Multimodal Sentiment Analysis (MSA) has attracted increasing attention recently. Despite significant progress, there are still two major challenges on the way towards robust MSA: 1) inefficiency when modeling cross-modal interactions in unaligned multimodal data; and 2) vulnerability to random modality feature missing which typically occurs in realistic settings. In this paper, we propose a generic and unified framework to address them, named Efficient Multimodal Transformer with Dual-Level Feature Restoration (EMT-DLFR). Concretely, EMT employs utterance-level representations from each modality as the global multimodal context to interact with local unimodal features and mutually promote each other. It not only avoids the quadratic scaling cost of previous local-local cross-modal interaction methods but also leads to better performance. To improve model robustness in the incomplete modality setting, on the one hand, DLFR performs low-level feature reconstruction to implicitly encourage the model to learn semantic information from incomplete data. On the other hand, it innovatively regards complete and incomplete data as two different views of one sample and utilizes siamese representation learning to explicitly attract their high-level representations. Comprehensive experiments on three popular datasets demonstrate that our method achieves superior performance in both complete and incomplete modality settings.

Fine-grained financial sentiment analysis on news headlines is a challenging task requiring human-annotated datasets to achieve high performance. Limited studies have tried to address the sentiment extraction task in a setting where multiple entities are present in a news headline. In an effort to further research in this area, we make publicly available SEntFiN 1.0, a human-annotated dataset of 10,753 news headlines with entity-sentiment annotations, of which 2,847 headlines contain multiple entities, often with conflicting sentiments. We augment our dataset with a database of over 1,000 financial entities and their various representations in news media amounting to over 5,000 phrases. We propose a framework that enables the extraction of entity-relevant sentiments using a feature-based approach rather than an expression-based approach. For sentiment extraction, we utilize 12 different learning schemes utilizing lexicon-based and pre-trained sentence representations and five classification approaches. Our experiments indicate that lexicon-based n-gram ensembles are above par with pre-trained word embedding schemes such as GloVe. Overall, RoBERTa and finBERT (domain-specific BERT) achieve the highest average accuracy of 94.29% and F1-score of 93.27%. Further, using over 210,000 entity-sentiment predictions, we validate the economic effect of sentiments on aggregate market movements over a long duration.

In real-world scenarios, labeled samples for dialogue summarization are usually limited (i.e., few-shot) due to high annotation costs for high-quality dialogue summaries. To efficiently learn from few-shot samples, previous works have utilized massive annotated data from other downstream tasks and then performed prompt transfer in prompt tuning so as to enable cross-task knowledge transfer. However, existing general-purpose prompt transfer techniques lack consideration for dialogue-specific information. In this paper, we focus on improving the prompt transfer from dialogue state tracking to dialogue summarization and propose Skeleton-Assisted Prompt Transfer (SAPT), which leverages skeleton generation as extra supervision that functions as a medium connecting the distinct source and target task and resulting in the model's better consumption of dialogue state information. To automatically extract dialogue skeletons as supervised training data for skeleton generation, we design a novel approach with perturbation-based probes requiring neither annotation effort nor domain knowledge. Training the model on such skeletons can also help preserve model capability during prompt transfer. Our method significantly outperforms existing baselines. In-depth analyses demonstrate the effectiveness of our method in facilitating cross-task knowledge transfer in few-shot dialogue summarization.

Sentiment analysis (SA) systems are used in many products and hundreds of languages. Gender and racial biases are well-studied in English SA systems, but understudied in other languages, with few resources for such studies. To remedy this, we build a counterfactual evaluation corpus for gender and racial/migrant bias in four languages. We demonstrate its usefulness by answering a simple but important question that an engineer might need to answer when deploying a system: What biases do systems import from pre-trained models when compared to a baseline with no pre-training? Our evaluation corpus, by virtue of being counterfactual, not only reveals which models have less bias, but also pinpoints changes in model bias behaviour, which enables more targeted mitigation strategies. We release our code and evaluation corpora to facilitate future research.

We explore how weak supervision on abundant unlabeled data can be leveraged to improve few-shot performance in aspect-based sentiment analysis (ABSA) tasks. We propose a pipeline approach to construct a noisy ABSA dataset, and we use it to adapt a pre-trained sequence-to-sequence model to the ABSA tasks. We test the resulting model on three widely used ABSA datasets, before and after fine-tuning. Our proposed method preserves the full fine-tuning performance while showing significant improvements (15.84% absolute F1) in the few-shot learning scenario for the harder tasks. In zero-shot (i.e., without fine-tuning), our method outperforms the previous state of the art on the aspect extraction sentiment classification (AESC) task and is, additionally, capable of performing the harder aspect sentiment triplet extraction (ASTE) task.

Textual response generation is an essential task for multimodal task-oriented dialog systems.Although existing studies have achieved fruitful progress, they still suffer from two critical limitations: 1) focusing on the attribute knowledge but ignoring the relation knowledge that can reveal the correlations between different entities and hence promote the response generation}, and 2) only conducting the cross-entropy loss based output-level supervision but lacking the representation-level regularization. To address these limitations, we devise a novel multimodal task-oriented dialog system (named MDS-S2). Specifically, MDS-S2 first simultaneously acquires the context related attribute and relation knowledge from the knowledge base, whereby the non-intuitive relation knowledge is extracted by the n-hop graph walk. Thereafter, considering that the attribute knowledge and relation knowledge can benefit the responding to different levels of questions, we design a multi-level knowledge composition module in MDS-S2 to obtain the latent composed response representation. Moreover, we devise a set of latent query variables to distill the semantic information from the composed response representation and the ground truth response representation, respectively, and thus conduct the representation-level semantic regularization. Extensive experiments on a public dataset have verified the superiority of our proposed MDS-S2. We have released the codes and parameters to facilitate the research community.