Discourse & Dialogue
Pre-training Multi-party Dialogue Models with Latent Discourse Inference
Li, Yiyang, Huang, Xinting, Bi, Wei, Zhao, Hai
Multi-party dialogues are more difficult for models to understand than one-to-one two-party dialogues, since they involve multiple interlocutors, resulting in interweaving reply-to relations and information flows. To step over these obstacles, an effective way is to pre-train a model that understands the discourse structure of multi-party dialogues, namely, to whom each utterance is replying. However, due to the lack of explicitly annotated discourse labels in multi-party dialogue corpora, previous works fail to scale up the pre-training process by putting aside the unlabeled multi-party conversational data for nothing. To fully utilize the unlabeled data, we propose to treat the discourse structures as latent variables, then jointly infer them and pre-train the discourse-aware model by unsupervised latent variable inference methods. Experiments on multiple downstream tasks show that our pre-trained model outperforms strong baselines by large margins and achieves state-of-the-art (SOTA) results, justifying the effectiveness of our method. The official implementation of this paper is available at https://github.com/EricLee8/MPD_EMVI.
The Decades Progress on Code-Switching Research in NLP: A Systematic Survey on Trends and Challenges
Winata, Genta Indra, Aji, Alham Fikri, Yong, Zheng-Xin, Solorio, Thamar
Code-Switching, a common phenomenon in written text and conversation, has been studied over decades by the natural language processing (NLP) research community. Initially, code-switching is intensively explored by leveraging linguistic theories and, currently, more machine-learning oriented approaches to develop models. We introduce a comprehensive systematic survey on code-switching research in natural language processing to understand the progress of the past decades and conceptualize the challenges and tasks on the code-switching topic. Finally, we summarize the trends and findings and conclude with a discussion for future direction and open questions for further investigation.
Domain-Expanded ASTE: Rethinking Generalization in Aspect Sentiment Triplet Extraction
Chia, Yew Ken, Chen, Hui, Han, Wei, Chen, Guizhen, Aljunied, Sharifah Mahani, Poria, Soujanya, Bing, Lidong
Aspect Sentiment Triplet Extraction (ASTE) is a subtask of Aspect-Based Sentiment Analysis (ABSA) that considers each opinion term, their expressed sentiment, and the corresponding aspect targets. However, existing methods are limited to the in-domain setting with two domains. Hence, we propose a domain-expanded benchmark to address the in-domain, out-of-domain and cross-domain settings. We support the new benchmark by annotating more than 4000 data samples for two new domains based on hotel and cosmetics reviews. Our analysis of five existing methods shows that while there is a significant gap between in-domain and out-of-domain performance, generative methods have a strong potential for domain generalization. Our datasets, code implementation and models are available at https://github.com/DAMO-NLP-SG/domain-expanded-aste .
Topic-driven Distant Supervision Framework for Macro-level Discourse Parsing
Jiang, Feng, He, Longwang, Li, Peifeng, Zhu, Qiaoming, Li, Haizhou
Discourse parsing, the task of analyzing the internal rhetorical structure of texts, is a challenging problem in natural language processing. Despite the recent advances in neural models, the lack of large-scale, high-quality corpora for training remains a major obstacle. Recent studies have attempted to overcome this limitation by using distant supervision, which utilizes results from other NLP tasks (e.g., sentiment polarity, attention matrix, and segmentation probability) to parse discourse trees. However, these methods do not take into account the differences between in-domain and out-of-domain tasks, resulting in lower performance and inability to leverage the high-quality in-domain data for further improvement. To address these issues, we propose a distant supervision framework that leverages the relations between topic structure and rhetorical structure. Specifically, we propose two distantly supervised methods, based on transfer learning and the teacher-student model, that narrow the gap between in-domain and out-of-domain tasks through label mapping and oracle annotation. Experimental results on the MCDTB and RST-DT datasets show that our methods achieve the best performance in both distant-supervised and supervised scenarios.
Towards Asking Clarification Questions for Information Seeking on Task-Oriented Dialogues
Feng, Yue, Rahmani, Hossein A., Lipani, Aldo, Yilmaz, Emine
Task-oriented dialogue systems aim at providing users with task-specific services. Users of such systems often do not know all the information about the task they are trying to accomplish, requiring them to seek information about the task. To provide accurate and personalized task-oriented information seeking results, task-oriented dialogue systems need to address two potential issues: 1) users' inability to describe their complex information needs in their requests; and 2) ambiguous/missing information the system has about the users. In this paper, we propose a new Multi-Attention Seq2Seq Network, named MAS2S, which can ask questions to clarify the user's information needs and the user's profile in task-oriented information seeking. We also extend an existing dataset for task-oriented information seeking, leading to the \ourdataset which contains about 100k task-oriented information seeking dialogues that are made publicly available\footnote{Dataset and code is available at \href{https://github.com/sweetalyssum/clarit}{https://github.com/sweetalyssum/clarit}.}. Experimental results on \ourdataset show that MAS2S outperforms baselines on both clarification question generation and answer prediction.
When Does Aggregating Multiple Skills with Multi-Task Learning Work? A Case Study in Financial NLP
Ni, Jingwei, Jin, Zhijing, Wang, Qian, Sachan, Mrinmaya, Leippold, Markus
Multi-task learning (MTL) aims at achieving a better model by leveraging data and knowledge from multiple tasks. However, MTL does not always work -- sometimes negative transfer occurs between tasks, especially when aggregating loosely related skills, leaving it an open question when MTL works. Previous studies show that MTL performance can be improved by algorithmic tricks. However, what tasks and skills should be included is less well explored. In this work, we conduct a case study in Financial NLP where multiple datasets exist for skills relevant to the domain, such as numeric reasoning and sentiment analysis. Due to the task difficulty and data scarcity in the Financial NLP domain, we explore when aggregating such diverse skills from multiple datasets with MTL can work. Our findings suggest that the key to MTL success lies in skill diversity, relatedness between tasks, and choice of aggregation size and shared capacity. Specifically, MTL works well when tasks are diverse but related, and when the size of the task aggregation and the shared capacity of the model are balanced to avoid overwhelming certain tasks.
CALLS: Japanese Empathetic Dialogue Speech Corpus of Complaint Handling and Attentive Listening in Customer Center
Saito, Yuki, Iimori, Eiji, Takamichi, Shinnosuke, Tachibana, Kentaro, Saruwatari, Hiroshi
We present CALLS, a Japanese speech corpus that considers phone calls in a customer center as a new domain of empathetic spoken dialogue. The existing STUDIES corpus covers only empathetic dialogue between a teacher and student in a school. To extend the application range of empathetic dialogue speech synthesis (EDSS), we designed our corpus to include the same female speaker as the STUDIES teacher, acting as an operator in simulated phone calls. We describe a corpus construction methodology and analyze the recorded speech. We also conduct EDSS experiments using the CALLS and STUDIES corpora to investigate the effect of domain differences. The results show that mixing the two corpora during training causes biased improvements in the quality of synthetic speech due to the different degrees of expressiveness. Our project page of the corpus is http://sython.org/Corpus/STUDIES-2.
TADA: Efficient Task-Agnostic Domain Adaptation for Transformers
Hung, Chia-Chien, Lange, Lukas, Strötgen, Jannik
Intermediate training of pre-trained transformer-based language models on domain-specific data leads to substantial gains for downstream tasks. To increase efficiency and prevent catastrophic forgetting alleviated from full domain-adaptive pre-training, approaches such as adapters have been developed. However, these require additional parameters for each layer, and are criticized for their limited expressiveness. In this work, we introduce TADA, a novel task-agnostic domain adaptation method which is modular, parameter-efficient, and thus, data-efficient. Within TADA, we retrain the embeddings to learn domain-aware input representations and tokenizers for the transformer encoder, while freezing all other parameters of the model. Then, task-specific fine-tuning is performed. We further conduct experiments with meta-embeddings and newly introduced meta-tokenizers, resulting in one model per task in multi-domain use cases. Our broad evaluation in 4 downstream tasks for 14 domains across single- and multi-domain setups and high- and low-resource scenarios reveals that TADA is an effective and efficient alternative to full domain-adaptive pre-training and adapters for domain adaptation, while not introducing additional parameters or complex training steps.
Interactive Natural Language Processing
Wang, Zekun, Zhang, Ge, Yang, Kexin, Shi, Ning, Zhou, Wangchunshu, Hao, Shaochun, Xiong, Guangzheng, Li, Yizhi, Sim, Mong Yuan, Chen, Xiuying, Zhu, Qingqing, Yang, Zhenzhu, Nik, Adam, Liu, Qi, Lin, Chenghua, Wang, Shi, Liu, Ruibo, Chen, Wenhu, Xu, Ke, Liu, Dayiheng, Guo, Yike, Fu, Jie
Interactive Natural Language Processing (iNLP) has emerged as a novel paradigm within the field of NLP, aimed at addressing limitations in existing frameworks while aligning with the ultimate goals of artificial intelligence. This paradigm considers language models as agents capable of observing, acting, and receiving feedback iteratively from external entities. Specifically, language models in this context can: (1) interact with humans for better understanding and addressing user needs, personalizing responses, aligning with human values, and improving the overall user experience; (2) interact with knowledge bases for enriching language representations with factual knowledge, enhancing the contextual relevance of responses, and dynamically leveraging external information to generate more accurate and informed responses; (3) interact with models and tools for effectively decomposing and addressing complex tasks, leveraging specialized expertise for specific subtasks, and fostering the simulation of social behaviors; and (4) interact with environments for learning grounded representations of language, and effectively tackling embodied tasks such as reasoning, planning, and decision-making in response to environmental observations. This paper offers a comprehensive survey of iNLP, starting by proposing a unified definition and framework of the concept. We then provide a systematic classification of iNLP, dissecting its various components, including interactive objects, interaction interfaces, and interaction methods. We proceed to delve into the evaluation methodologies used in the field, explore its diverse applications, scrutinize its ethical and safety issues, and discuss prospective research directions. This survey serves as an entry point for researchers who are interested in this rapidly evolving area and offers a broad view of the current landscape and future trajectory of iNLP.
DiaASQ : A Benchmark of Conversational Aspect-based Sentiment Quadruple Analysis
Li, Bobo, Fei, Hao, Li, Fei, Wu, Yuhan, Zhang, Jinsong, Wu, Shengqiong, Li, Jingye, Liu, Yijiang, Liao, Lizi, Chua, Tat-Seng, Ji, Donghong
In this paper, we consider filling the gap of ple are scattered around the whole conversation dialogue-level ABSA. We follow the line of recent due to the complex replying structure, which requires quadruple ABSA and present a task of conversational the model to do cross-utterance extraction. DiaASQ sets the goal to detect DiaASQ framework. The task aims to extract the DiaASQ data indicate that our model shows significant three quadruples over the dialog: ('Xiaomi 11', superiority than several strong baselines. 'WiFi module', 'bad design', 'negative'), ('Xiaomi To sum up, this work contributes in threefold: 11', 'battery life', 'not well', 'negative') and ('Xiaomi We pioneer the research of dialogue-level 6', 'screen quality', 'very nice', 'positive'). Specifically, To benchmark the task, we manually annotate a we introduce a conversational aspect-based large-scale DiaASQ dataset.