Zero-shot transfer learning for Dialogue State Tracking (DST) helps to handle a variety of task-oriented dialogue domains without the cost of collecting in-domain data. Existing works mainly study common data- or model-level augmentation methods to enhance the generalization but fail to effectively decouple the semantics of samples, limiting the zero-shot performance of DST. In this paper, we present a simple and effective "divide, conquer and combine" solution, which explicitly disentangles the semantics of seen data, and leverages the performance and robustness with the mixture-of-experts mechanism. Specifically, we divide the seen data into semantically independent subsets and train corresponding experts, the newly unseen samples are mapped and inferred with mixture-of-experts with our designed ensemble inference. Extensive experiments on MultiWOZ2.1 upon the T5-Adapter show our schema significantly and consistently improves the zero-shot performance, achieving the SOTA on settings without external knowledge, with only 10M trainable parameters1.

Multimodal aspect-based sentiment analysis (MABSA) aims to extract aspects from text-image pairs and recognize their sentiments. Existing methods make great efforts to align the whole image to corresponding aspects. However, different regions of the image may relate to different aspects in the same sentence, and coarsely establishing image-aspect alignment will introduce noise to aspect-based sentiment analysis (i.e., visual noise). Besides, the sentiment of a specific aspect can also be interfered by descriptions of other aspects (i.e., textual noise). Considering the aforementioned noises, this paper proposes an Aspect-oriented Method (AoM) to detect aspect-relevant semantic and sentiment information. Specifically, an aspect-aware attention module is designed to simultaneously select textual tokens and image blocks that are semantically related to the aspects. To accurately aggregate sentiment information, we explicitly introduce sentiment embedding into AoM, and use a graph convolutional network to model the vision-text and text-text interaction. Extensive experiments demonstrate the superiority of AoM to existing methods. The source code is publicly released at https://github.com/SilyRab/AoM.

Task-Oriented Dialogue (TOD) systems are designed to carry out specific tasks by tracking dialogue states and generating appropriate responses to help users achieve defined goals. Recently, end-to-end dialogue models pre-trained based on large datasets have shown promising performance in the conversational system. However, they share the same parameters to train tasks of the dialogue system (NLU, DST, NLG), so debugging each task is challenging. Also, they require a lot of effort to fine-tune large parameters to create a task-oriented chatbot, making it difficult for non-experts to handle. Therefore, we intend to train relatively lightweight and fast models compared to PLM. In this paper, we propose an End-to-end TOD system with Task-Optimized Adapters which learn independently per task, adding only small number of parameters after fixed layers of pre-trained network. We also enhance the performance of the DST and NLG modules through reinforcement learning, overcoming the learning curve that has lacked at the adapter learning and enabling the natural and consistent response generation that is appropriate for the goal. Our method is a model-agnostic approach and does not require prompt-tuning as only input data without a prompt. As results of the experiment, our method shows competitive performance on the MultiWOZ benchmark compared to the existing end-to-end models. In particular, we attain state-of-the-art performance on the DST task of 2.2 dataset.

Sentiment classification is one the best use case of classical natural language processing (NLP) where we can witness its power in various daily life domains such as banking, business and marketing industry. We already know how classical AI and machine learning can change and improve technology. Quantum natural language processing (QNLP) is a young and gradually emerging technology which has the potential to provide quantum advantage for NLP tasks. In this paper we show the first application of QNLP for sentiment analysis and achieve perfect test set accuracy for three different kinds of simulations and a decent accuracy for experiments ran on a noisy quantum device. We utilize the lambeq QNLP toolkit and $t|ket>$ by Cambridge Quantum (Quantinuum) to bring out the results.

The computing and data resource-hungry Dialogue state tracking (DST) that extracts structured issues are more severe in the real-world deployment conversation progress in a list of slot-value where LMs tuned for different domains and pairs from unstructured dialogue utterances is an essential tasks need to be trained and hosted, and a typical component of a dialogue system (Wang and dialogue system has to serve dozens of such LMs Lemon, 2013). Unlike classification-based models (Maronikolakis and Schütze, 2021; Strubell et al., that pick the slot value from given candidate (Ye 2019; Lacoste et al., 2019). This leads to a high cost et al., 2021; Chen et al., 2020), recent works formulate of the development and service of dialogue systems DST as a conditional generation task (Gao and constrains offline deployment. In addition, limited et al., 2019; Lin et al., 2020), where the concatenation data is available for a new domain or task. of dialogue history and a slot-specific prompt We propose a parameter-efficient and dataefficient are fed to generative models and the text generation DST model for low-resource settings, output are decoded to predicted slot values (Ham which only needs to update 0.08% of parameters et al., 2020; Hosseini-Asl et al., 2020). This formulation compared with the previous best model, by enjoys the benefit of generalizability to keeping LM parameters frozen and introducing unseen domains and slot types beyond a defined dialogue soft prompt tokens to represent task properties ontology (Li et al., 2021; Peng et al., 2021). of different slots. Figure 1 gives an overview of General prompting methods use a textual prompt our model. The only prior work we are aware of to provide task information to the LM (Liu et al., that only updates prompt token embeddings and 2021; Ma et al., 2023b). Prior works have variations thus parameter-efficient is Zhu et al. (2022), but that update different parameter combinations it focuses on continual domain adaptation and with such as both LM and prompt token embeddings a significant amount of training data. Work done while at Amazon.

Existing dialogue models may encounter scenarios which are not well-represented in the training data, and as a result generate responses that are unnatural, inappropriate, or unhelpful. We propose the "Ask an Expert" framework in which the model is trained with access to an "expert" which it can consult at each turn. Advice is solicited via a structured dialogue with the expert, and the model is optimized to selectively utilize (or ignore) it given the context and dialogue history. In this work the expert takes the form of an LLM. We evaluate this framework in a mental health support domain, where the structure of the expert conversation is outlined by pre-specified prompts which reflect a reasoning strategy taught to practitioners in the field. Blenderbot models utilizing "Ask an Expert" show quality improvements across all expert sizes, including those with fewer parameters than the dialogue model itself. Our best model provides a $\sim 10\%$ improvement over baselines, approaching human-level scores on "engingingness" and "helpfulness" metrics.

The paper describes the RuSentNE-2023 evaluation devoted to targeted sentiment analysis in Russian news texts. The task is to predict sentiment towards a named entity in a single sentence. The dataset for RuSentNE-2023 evaluation is based on the Russian news corpus RuSentNE having rich sentiment-related annotation. The corpus is annotated with named entities and sentiments towards these entities, along with related effects and emotional states. The evaluation was organized using the CodaLab competition framework. The main evaluation measure was macro-averaged measure of positive and negative classes. The best results achieved were of 66% Macro F-measure (Positive+Negative classes). We also tested ChatGPT on the test set from our evaluation and found that the zero-shot answers provided by ChatGPT reached 60% of the F-measure, which corresponds to 4th place in the evaluation. ChatGPT also provided detailed explanations of its conclusion. This can be considered as quite high for zero-shot application.

Data drift is the change in model input data that is one of the key factors leading to machine learning models performance degradation over time. Monitoring drift helps detecting these issues and preventing their harmful consequences. Meaningful drift interpretation is a fundamental step towards effective re-training of the model. In this study we propose an end-to-end framework for reliable model-agnostic change-point detection and interpretation in large task-oriented dialog systems, proven effective in multiple customer deployments. We evaluate our approach and demonstrate its benefits with a novel variant of intent classification training dataset, simulating customer requests to a dialog system. We make the data publicly available.

Natural Language Understanding (NLU) and Natural Language Generation (NLG) are the two critical components of every conversational system that handles the task of understanding the user by capturing the necessary information in the form of slots and generating an appropriate response in accordance with the extracted information. Recently, dialogue systems integrated with complementary information such as images, audio, or video have gained immense popularity. In this work, we propose an end-to-end framework with the capability to extract necessary slot values from the utterance and generate a coherent response, thereby assisting the user to achieve their desired goals in a multimodal dialogue system having both textual and visual information. The task of extracting the necessary information is dependent not only on the text but also on the visual cues present in the dialogue. Similarly, for the generation, the previous dialog context comprising multimodal information is significant for providing coherent and informative responses. We employ a multimodal hierarchical encoder using pre-trained DialoGPT and also exploit the knowledge base (Kb) to provide a stronger context for both the tasks. Finally, we design a slot attention mechanism to focus on the necessary information in a given utterance. Lastly, a decoder generates the corresponding response for the given dialogue context and the extracted slot values. Experimental results on the Multimodal Dialogue Dataset (MMD) show that the proposed framework outperforms the baselines approaches in both the tasks. The code is available at https://github.com/avinashsai/slot-gpt.

In this paper, we proposed a conceptual model to predict the chat experience in a natural language generation dialog system. We evaluated the model with 120 participants with Partial Least Squares Structural Equation Modeling (PLS-SEM) and obtained an R-square (R2) with 0.541. The model considers various factors, including the prompts used for generation; coherence, sentiment, and similarity in the conversation; and users' perceived dialog agents' favorability. We then further explore the effectiveness of the subset of our proposed model. The results showed that users' favorability and coherence, sentiment, and similarity in the dialogue are positive predictors of users' chat experience. Moreover, we found users may prefer dialog agents with characteristics of Extroversion, Openness, Conscientiousness, Agreeableness, and Non-Neuroticism. Through our research, an adaptive dialog system might use collected data to infer factors in our model, predict the chat experience for users through these factors, and optimize it by adjusting prompts.