The telecommunications industry is highly competitive, which means that the mobile providers need a business intelligence model that can be used to achieve an optimal level of churners, as well as a minimal level of cost in marketing activities. Machine learning applications can be used to provide guidance on marketing strategies. Furthermore, data mining techniques can be used in the process of customer segmentation. The purpose of this paper is to provide a detailed analysis of the C.5 algorithm, within naive Bayesian modelling for the task of segmenting telecommunication customers behavioural profiling according to their billing and socio-demographic aspects. Results have been experimentally implemented.

Nokia has announced two new services for operators to boost their efficiency with the use of AI and predictive analytics. Jumping on the digital assistant trend, MIKA (Multi-purpose Intuitive Knowledge Assistant) is a specialist helper for telecoms operators which provides quick access to detailed information. Based on Nokia's AVA platform, MIKA will improve the efficiency of engineers by connecting them with best practice solutions to problems. Nokia claims MIKA is the first assistant'trained' for the telecommunications industry and provides more concise help over the general information provided by other assistants. The automation it provides helps to save time spent looking for solutions on the internet or waiting to speak with someone who has knowledge of how to solve the issue.

Infosys, a global leader in consulting, technology, outsourcing and next-generation services, today announced that it has been awarded in the'Best in Show' category by TM Forum Live! Asia". TM Forum is a leading global industry association for digital business. The award was given for the'Cognitive Digital Agent' - a project championed by Globe Telecom, Philippines along with Infosys, Amdocs and Huawei. The project demonstrated the feasibility of using cognitive computing technologies aligned to telecom business processes to enhance customer experience in a more intuitive and natural fashion. To address changing consumer needs and demands in today's digital economy, Infosys, along with Huawei and Amdocs, established the Cognitive Digital Agent - a five-month project, led by Globe Telecom. This was aimed at creating the next generation of customer care services, leveraging artificial intelligence technologies. The core solution is driven by Infosys' expertise in natural language processing, machine learning and cognitive computing. The Cognitive Digital Agent has the capability to address complex queries and answer questions through omni-channel access including interactive voice responses (IVR), portals and wearables. The Cognitive Digital Agent creates a difference in situations where, if a call center is contacted, the responses are generated using natural language processing - making them more consumer friendly, or on social media platforms and in smart watches where the machine agent responds to queries 24x7. TM Forum recognized the project for some of these exceptional demonstrations of business outcomes across channels, and the inventive use of machine learning and Artificial Intelligence (AI). "Our goal has been to explore the use of cognitive computing and artificial intelligence technologies such as natural language processing and machine learning to create the next generation of customer care services, which, in turn, enabled us to create this compelling project that can significantly improve customer satisfaction.

Virtually every major smartphone vendor, from Apple to Samsung to LG to Huawei, is expected to release devices featuring artificial intelligence this year. Industry sources tell DigiTimes that virtual assistants will once again play a large role in the mobile industry in 2017, and that significant upgrades are on the way. According to DigiTimes' sources, Apple is working on an "enhanced" version of its Siri virtual assistant for its next generation of iPhone devices. The report doesn't specify whether or not this new Siri will appear on the iPhone 8, but with all the talk of the sweeping changes and additional features Apple is planning to bring to the iPhone for its 10th anniversary, a more advanced Siri would make sense. The report also points to Apple's acquisition of machine learning and AI startup Turi last August, which it says will allow the company to "further strengthen the functionality, as well as the market share" of Siri, which is now competing with the likes of Cortana, Alexa and Google Assistant.

Samsung's Galaxy S8 will come in two sizes, have an almost bezel-less, edge-to-edge "infinity" display and an iris scanner, the Guardian has learned. The Galaxy S8 will be announced in late March and go on sale on or around 21 April, later than the originally planned launch at Mobile World Congress in Barcelona in February due to knock-on effects of the Note 7 fiasco. The two variants will have screens in the 5in to 6in region, with the devices having the same or smaller proportions of previous versions of Samsung's flagship smartphone but with larger displays, according to several well placed sources talking to the Guardian. The S7 was available with either a 5.1in and 5.5in screen. The two smartphones are codenamed Dream and Dream 2, representing the smaller and larger Galaxy S8 respectively, according to two sources.

But first up are the things you may have missed, like a massive update for Google Voice, the name of the new Star Wars movie and why cassette sales are way, way up. Fitbit's recent acquisitions hint at a device we'd actually want to buy. It hasn't been a great year for wearables, with sluggish sales and underwhelming products dominating the space. Several smartwatches have disappeared over the last twelve months, and for Dan Cooper, devices from Apple, Samsung and Google that try to recreate the smartphone experience on the wrist just aren't compelling. However, those companies are increasingly the only games in town after the demise of low-power wearable companies like Pebble, Vector and Basis.

Samsung has confirmed that the Galaxy S8 will not launch at technology tradeshow Mobile World Congress next month. The company has officially confirmed that Galaxy Note 7 handsets caught fire because of a range of battery issues, and says it will now focus on regaining consumer trust. "We look forward to moving ahead with a renewed commitment to safety," the company said in a statement. "The lessons of the past several months are now deeply reflected in our processes and in our culture. "More than ever, we are committed to earning the trust of our customers through innovation that redefines what is possible in safety, and as a gateway to unlimited possibilities and incredible new experiences."

We're excited to announce that TMT News Magazine has honored Next IT with a 2016 Technology Award. Next IT was recognized for Best Customer Experience & Workforce Support AI Solutions. TMT News covers innovation and trends at the intersection of technology, media and telecommunications, areas in which we at Next IT are also very active.

It is set to be a monumental battle for the next generation of smart assistants. Samsung has fired the latest salvo in its AI phone battle with Apple, revealing more details of Bixby, it's competitor for Siri. The AI is said to have visual search capabilities to analyze the images, identify objects and performing optical character recognition on visible text. Although the Samsung Galaxy S8 reveal is around the corner, many users are still feeling the burn from the Galaxy Note 7 fiasco. However, the firm may redeem itself, as the flagship smartphone is rumored to have an assistant more powerful than Apple's Siri Bixby could be used for a wide variety of functions in a similar way to Apple's Siri.

In recent months, machine learning has become somewhat of a buzzword, with major players such as Google highlighting the positive impact it can have for businesses. Defined as a subset of artificial intelligence, machine learning focuses on the development of computer programmes that can teach themselves, and grow and change in response to new data. With 90% of the world's data having been created in the last two years alone, the ability to develop automated processes to efficiently adapt to new information is invaluable. For mobile operators, machine learning has the potential to drive huge benefits, in particular when it comes to tackling fraud. In 2016 alone, telcos are expected to face global losses of $294 billion, making it vital that they look to utilise all tools at their disposal to combat such a pressing issue, says Raul Gomes Azevedo, director Product Development, WeDo Technologies. For starters, fraud management involves identifying specific profiles and behaviour, and checking whether everything's running as expected, or if there are any anomalies.