Artificial intelligence (AI) is simultaneously overhyped, misunderstood, and already hugely impactful, according to Pegasystems CTO Don Schuerman, who said many organisations were already successfully using the technology before it became an industry buzzword. Schuerman told ZDNet that he has been encouraging his clients to take a look at what pragmatic AI technologies they can employ to deliver real benefits to how they interact with customers, rather than succumbing to the hype. The best example is what the Commonwealth Bank of Australia (CBA) is doing, he said. "They've got Pegasystems' product called the Customer Decision Hub, which uses predictive analytics and adaptive or self-learning analytics to figure out in real time what the best offer or service is, or recommendations are, to put in front of a customer either to improve their satisfaction rate and retention rate, for example," he explained. In implementing the technology, CBA has increased its branch sell rates by 13 percent, which Schuerman said is a significant impact to the business.

Over the past several months, smartphone manufacturers have been hungering for a new hook -- a new way to make mobile devices seem fresh, exciting, and wallet-worthy at a point when last year's models still seem perfectly fine to most people. It's a cycle we've seen in AndroidLand plenty of times before. In the early days, each new iteration of a phone was faster than the last. Then came the display resolution phase. We saw a similar thing with camera quality for a while.

Predicting business process behaviour is an important aspect of business process management. Motivated by research in natural language processing, this paper describes an application of deep learning with recurrent neural networks to the problem of predicting the next event in a business process. This is both a novel method in process prediction, which has largely relied on explicit process models, and also a novel application of deep learning methods. The approach is evaluated on two real datasets and our results surpass the state-of-the-art in prediction precision.

The company confirms its AI assistant will have its own side button on the S8. Eventually, you'll be able to boss it around on more than just a phone. Check out our playlists http://cnet.co/2g8kcf4 Follow us on Twitter: https://www.twitter.com/cnet Follow us on Instagram: http://bit.ly/2icCYYm

Samsung has finally announced its artificial intelligence-based voice assistant, Bixby on Monday. The assistant is expected to be one of the features of the Samsung Galaxy S8, when it is announced on March 29. "Bixby will be our first step on a journey to completely open up new ways of interacting with your phone. At the launch of the Galaxy S8, a subset of preinstalled applications will be Bixby-enabled. This set will continue to expand over time. Our plan is to eventually release a tool (in SDK) to enable third-party developers to make their applications and services Bixby-enabled easily," InJong Rhee, executive vice-president, head of research and development, software and services said in the official press release.

The Galaxy S8 with Bixby will be the successor to last year's the S7 handsets. NEW YORK--Ahead of the March 29 launch of its next flagship smartphone, Samsung has confirmed that the Galaxy S8 will have a new voice-driven digital assistant named Bixby, molded by artificial intelligence. S8 owners will be able to summon Bixby on the phone at the press of a button. Samsung revealed some general details on Bixby in a blog posted Monday by InJong Rhee, the company's executive vice president and head of R&D, for software and services. Rhee did not mention in his post whether Samsung will leverage the conversational-based voice technology developed by Viv Labs, a startup Samsung bought in October.

Watch out Siri, there is a new virtual assistant in town. Samsung has unveiled its intelligent interface that will live in the firm's highly-anticipated Galaxy S8 smartphone set to launch next week. Unlike the other AI assistants on the market, Bixby is specifically design to'make using your phone even more seamless and intuitive'. Users can make apps Bixby-enabled, which will let Bixby support almost every task that the application is capable of performing using the conventional interface. Any task a human user can do via touch commands, the AI will have the ability to do as well.

A digital assistant that lets you do everything with voice commands instead of poking, swiping, and tapping at your phone. It's a bold, unproven promise that Samsung says it's bringing to its next smartphone, the Galaxy S8. The new assistant is called Bixby, a sequel of sorts to S Voice, the voice-control app Samsung launched years ago but has since hidden on recent devices. In a blog post announcing Bixby, Samsung says the assistant will debut on still-unannounced Galaxy S8 and activate with a dedicated button. Samsung promises Bixby will let you control everything on your phone and Bixby-powered apps with your voice.

Declining birth rate, aging population, natural disasters, pollution: Do these sound like issues the IT industry can deal with? Japanese businesses say yes, and a number of them are at the Cebit trade show in Hanover, Germany, to explain why. Industry 4.0 -- the building of "smart factories" in which machines monitor one another and make decentralized decisions about production and maintenance -- has been a theme of recent Cebit shows. Now, under the banner Society 5.0, the show's partner country for 2017, Japan, wants to take the transformation beyond industry, making "smart society" one of the show's talking points. Behind the drive are some very real societal problems.

The launch of the Samsung Galaxy S8 March 29 will represent a comeback for the company's mobile unit, which is recovering by the Galaxy Note 7 disaster. What's unclear is how Samsung Galaxy S8 flagship phone will fare given the multiple unknowns the company is facing. Samsung's Galaxy S8 lands amid a backdrop of the company's January report on what went wrong with the Note 7 and how it is fixing its processes to prevent battery problems in the future. That report went a long way to allaying fears, but brand recoveries take time. The device will have new artificial intelligence tools via a service called Bixby.