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Kroger Breaks Ground on Robotic Distribution Center – IAM Network

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CINCINNATI, OHTuesday, July 28th, 2020 Automation has almost become synonymous with evolution across many sectors of the food industry and those companies leading the charge are sure to experience the enormous benefits both today and in the future. Kroger is charging forward with its vision for automation with its innovative Customer Fulfillment Centers (CFC) with high-tech partner Ocado. The Frederick, Maryland-based facility has just broken ground on a 350,000-square-foot structure with the ability to create as many as 500 jobs for the area. "Kroger is incredibly excited to construct one of our industry-leading Customer Fulfillment Centers in Maryland in relationship with Ocado to bring fresh food to our customers faster than ever before," Robert Clark, Kroger's Senior Vice President of Supply Chain, Manufacturing, and Sourcing, said upon the reveal of the planned facility in January according to our sister publication AndNowUKnow. "Through our strategic partnership, we are engineering a model for the region, leveraging advanced robotics technology and creative solutions to redefine the customer experience."One of the biggest factors capturing attention for the trade is its location--Kroger has no physical stores in the vicinity, nor any plans for them, according to news source wtop news.


6 Tips for Writing User-Friendly Chatbot Error Messages - The Chatbot

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There's no denying that chatbots have ushered in a new age of online sales and interaction between brands and their customer bases. This is even truer in 2020, as customers around the globe have become fond of chatbots and don't mind interacting with AI instead of agents. Whether you operate as an eCommerce platform or a SAAS company, however, errors are bound to happen when you least expect them to, especially in the'learning' phase of the chatbot's Natural Language Processing. Once that happens, it's crucial that your chatbot can successfully respond to negative user experiences, complaints, purchase issues, or just simply being unable to understand the user's intents. It's good to devote some attention to error messages rather than automatically put up a'sorry I do not understand' error message.


Rite-Aid Outed For Using Facial Recognition Tech

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The news agency Reuters recently posted a story outlining and confirming how the U.S. drugstore chain Rite-Aid had been using facial recognition technology – cameras and AI algorithms – to monitor customers in some of its stores in New York City and L.A. The computer vision tech was being used mostly in lower-income, non-white neighborhoods as a counter-measure to theft, looking for known or suspected criminals. Over about eight years, the American drugstore chain Rite Aid Corp quietly added facial recognition systems to 200 stores across the United States, in one of the largest rollouts of such technology among retailers in the country, a Reuters investigation found. In the hearts of New York and metro Los Angeles, Rite Aid deployed the technology in largely lower-income, non-white neighborhoods, according to a Reuters analysis. And for more than a year, the retailer used state-of-the-art facial recognition technology from a company with links to China and its authoritarian government. In telephone and email exchanges with Reuters since February, Rite Aid confirmed the existence and breadth of its facial recognition program.


Mysterious Goings On: Bestselling Author Alessandra Torre on AI for Authors on Apple Podcasts

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Can artificial intelligence make your novel better--and even increase sales? She is the president of Authors A.I., creators of Marlowe, an artificial intelligence that helps authors improve their novels and long-form fiction.


Amazon Fraud Detector To Identify Potentially Fraudulent Online Activities

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Web services platform GoDaddy, payments products maker Truevo, and software maker ActiveCampaign are already among the customers and partners using Amazon Fraud Detector. Amazon Fraud Detector, a fully managed service, automatically identifies potentially fraudulent activity in milliseconds with no machine learning expertise required. AWS uses the same technology used by Amazon.com Amazon says businesses just need a few clicks in the Amazon Fraud Detector console to initiate a fraud investigation when the machine learning model predicts potentially fraudulent activity. While using Amazon Fraud Detector, customers use their historical data of both fraudulent and legitimate transactions to build, train, and deploy machine learning models that provide real-time, low-latency fraud risk predictions.


Google launches its Recommendations AI tool for online retailers

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Google LLC said today that its Recommendations AI tool is now publicly available in public beta test mode. Recommendations AI was first announced in private beta in April 2019, and relies on Google's sophisticated artificial intelligence tools to help retailers deliver highly personalized recommendations to their customers. In a blog post, Google Product Manager Pallav Mehta said retailers can use the new tools to shift the emphasis from individual products to each customer, by serving each one with personalized product recommendations. Read more about Google Recommendations AI tool that was announced in private beta in April 2019, is now available in public beta on Silicon Angle.


Apple Store app's 'For You' tab shows personalized shopping suggestions

Engadget

Apple has updated its Store app for iOS and iPadOS with a new tab that shows all the devices linked to your Apple ID along with shopping suggestions based on that list. As 9to5Mac notes, tapping on the tab shows an overview of the iPhones, iPads and Macs you have under the "Your devices" list. The new section also shows accessories you can buy that are compatible with your devices. And if you have an iPhone, tapping on it shows its warranty information. In case it doesn't have one anymore, the app will display a trade-in value instead, as well as a quick link to start the Apple Trade In process.


Rite Aid Used Facial Recognition Technology in 200 U.S. Stores

Slate

This week, Reuters reported that the American drugstore chain Rite Aid has deployed facial recognition systems in 200 stores nationwide over the past eight years. And the story gets very, very hairy. Since Rite Aid refused to disclose where it used such technology, Reuters reporters took it upon themselves to visit 75 locations in the central Los Angeles metropolitan area and Manhattan. Of these, 33 had "easily recognizable" facial recognition cameras. According to Reuters, storefronts in low-income areas were almost three times as likely to have facial recognition cameras present than those in wealthier neighborhoods.


Rite Aid used facial recognition in hundreds of stores for years

Engadget

Rite Aid used facial recognition systems in hundreds of its drugstores across the US over the last several years. According to a Reuters investigation, the technology was deployed in "largely lower-income, non-white neighborhoods" in New York and Los Angeles and had been in use for over eight years. The system was designed to identify customers who the company previously had detected were "engaging in potential criminal activity." An alert would then be sent to a security agent via smartphone, who'd then check whether the match was accurate and, if so, possibly ask that person to leave the store. As of last week, Rite Aid had pulled the plug on the software, which was present in around 200 locations, owing to a "larger industry conversation" about facial recognition.


Rite Aid used facial recognition in secret across hundreds of its stores

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Drugstore chain Rite Aid secretly deployed facial recognition software across a network of security cameras in hundreds of locations in the US, according to a new investigation from Reuters published on Tuesday. The company had been doing so for more than eight years, and it only recently stopped using the technology, it told Reuters, following a "larger industry conversation" around facial recognition and the grave concern over privacy risks and racial discrimination it presents. Yet, Reuters says Rite Aid initially defended its use of facial recognition as a deterrent against theft and violent crime, having nothing to do with race. The investigation found that not to be entirely true. "In areas where people of color, including Black or Latino residents, made up the largest racial or ethnic group, Reuters found that stores were more than three times as likely to have the technology," the report reads.