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TTH - Tech update on Mobiles, AI, Laptops, Gadgets, Robotics, UAV & More

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Google Cloud is making Contact Center AI generally available for use today. The cloud service is built with Dialogflow of the conversational AI engine to automate interactions with customers in call centers. Contact Center AI contains Virtual Agent to automatically respond to customer inquiries with voice or text or transfer the conversation to a person when a bot cannot help a client. Agent Assist uses natural language processing to increase customer service agent interactions with customers when a bot cannot help a client. The news comes today when Google launched its rich communication services (RCS) to Android message users in the United States, and days after Google's experimental unit, the Area 120 CallJoy service to answer phone calls and questions Small business customers get an update.


TTH - Tech update on Mobiles, AI, Laptops, Gadgets, Robotics, UAV & More

#artificialintelligence

Have you ever wondered how to pronounce a particularly challenging word? Google announced that it will launch a tool in mobile search that allows you to practice pronunciations without leaving the results page. Coinciding with its debut, the tech giant this morning added images to its search dictionary and translation features aimed at helping to better communicate the meaning of the words. The pronunciation module, which is released today in American English, and Spanish will soon follow, allows you to practice saying specific words to your phone's microphone. You will receive comments on what you can adjust in your pronunciation, in any case.


Moveworks -- a new interaction model for enterprise workflows

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IT support has plagued enterprises for years. And for good reason: existing solutions haven't changed for almost two decades. Employees typically either send an email or navigate to an archaic web portal to file an IT ticket and endure long wait times (often days). What's interesting is that the syntax behind IT support tickets hasn't changed much over time: "I can't seem to reset my salesforce password?"; "My laptop screen got cracked"; "My email is not working."


Manager, Data Integration (Data Warehouse ) - IoT BigData Jobs

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Cars.com is a leader in the automotive digital marketplace. Since 1997, we have built our B2B and B2C brand to preeminent status in the industry. While enjoying great stability, we continue to grow. Our workforce has more than doubled since 2006, and our revenue has increased more than 150% in that same time. Our highly engaged workforce enjoys our dedication to work/life balance, wellness and career growth as well as a rich set of employee programs.


Manager, Data Integration (Data Warehouse ) - IoT BigData Jobs

#artificialintelligence

Cars.com is a leader in the automotive digital marketplace. Since 1997, we have built our B2B and B2C brand to preeminent status in the industry. While enjoying great stability, we continue to grow. Our workforce has more than doubled since 2006, and our revenue has increased more than 150% in that same time. Our highly engaged workforce enjoys our dedication to work/life balance, wellness and career growth as well as a rich set of employee programs.


The future of marketing ROI is lifetime value (and AI will deliver it)

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Driven by customer demand, marketers are looking beyond acquisition and vanity metrics to full-funnel marketing that tracks Lifetime Customer Value (LTV). With the help of AI, they're also freeing up time to think more strategically. Let's start with what the customer wants In the Fourth Industrial Revolution, customers are now in control. They're always connected, they have options and they can vote with their feet if they're unhappy. Salesforce's recent State of the Connected Customer research shows that 57% of customers have stopped buying from a company because a competitor provided a better experience.


Self-driving Uber car that hit and killed woman did not recognize that pedestrians jaywalk

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A self-driving Uber car that struck and killed an Arizona woman wasn't able to recognize that pedestrians jaywalk, federal safety investigators revealed in documents released earlier this week. Elaine Herzberg, 49, died after she was hit in March 2018 by a Volvo SUV, which had an operator in the driver's seat and was traveling at about 40 mph in autonomous mode at night in Tempe. The fatal accident came as a result of the automated Uber's not having "the capability to classify an object as a pedestrian unless that object was near a crosswalk," said one of the documents released by the National Traffic Safety Board, or NTSB. Because the car couldn't recognize Herzberg as a pedestrian or a person -- instead alternating between classifications of "vehicle, bicycle, and an other" -- it couldn't correctly predict her path and concluded that it needed to brake just 1.3 seconds before it struck her as she wheeled her bicycle across the street a little before 10 p.m. Uber told the NTSB that it "has since modified its programming to include jaywalkers among its recognized objects," but other concerns were also expressed in NTSB's report. Uber had disabled the emergency braking system, relying on the driver to stop in this situation, but the system wasn't designed to alert the operator, who "intervened less than a second before impact by engaging the steering wheel," the documents said.


Google releases source code of new on-device machine learning solutions ZDNet

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Google has opened up the source code of two machine learning (ML) on-device systems, MobileNetV3 and MobileNetEdgeTPU, to the open source community. In a blog post, software and silicon engineers Andrew Howard and Suyog Gupta from Google Research said on Wednesday that both the source code and checkpoints for MobileNetV3, as well as the Pixel 4 Edge TPU-optimized counterpart MobileNetEdgeTPU, are now available. On-device ML applications for responsive intelligence have been designed with power-limited devices in mind, including our smartphones, tablets, and Internet of Things (IoT) electronics. Google says the demand for mobile intelligence has prompted research into algorithmically-efficient neural network models and hardware "capable of performing billions of math operations per second while consuming only a few milliwatts of power," such as in the case of the Google Pixel 4's Pixel Neural Core. The latest MobileNet offerings include improvements to architectural design, speed, and accuracy, Google says.


Chatbots: Automating customer service in ASEAN

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In Southeast Asia, e-commerce is big business, with Singapore, Malaysia, the Philippines, Indonesia and Thailand generating US$14.8 billion in online sales throughout 2016. According to a 2019 study from Facebook and Bain & Company, ASEAN's digital consumers' spending will triple by 2025. Within the e-commerce sector, online retailers are already embracing artificial intelligence (AI) applications such as chatbots, to deliver a more personal experience for shoppers online. According to a 2018 article by Rene Millman titled'Adoption of AI booming in Southeast Asia,' the adoption rate of AI in the region grew to 14 percent in 2018. The article, citing an IDC report'Asia Pacific Enterprise Cognitive/AI Survey,' revealed that 37 percent of companies would put AI adoption plans in place in the next five years.


How Swanson Health Products Implemented AI-Powered Pricing Technology

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Swanson Health Products and its 50-year-old private label supplement brand worked with Feedvisor to implement dynamic pricing into its business model. For the past six months, Swanson Health Products has been using Feedvisor's AI-powered pricing technology to help boost sales and profitability. As a result, Swanson's ecommerce revenue is up 60% year-over-year and total sales through Amazon are up 35%. In this latest edition of the MCM CommerceChat podcast, Patrick Yatskis, Senior Digital Marketing Manager of Swanson's Health Products and Victor Rosenman, CEO of Feedvisor discuss how it helped the brand stand out among the competition.