Insurance


Is AI the Next Big Thing for Insurers?

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The benefits of AI are lined up, and the insurance industry is in the process of leveraging them to uncover unmatched advancements. FREMONT, CA: Delightful applications of AI are serving the insurance industry since the technology has been inducted into the mainstream. These applications are in the field of policy and product design, back-end processing, customer services, risk management, and claims processing. The degree to which AI has enhanced these segments of insurance businesses varies, yet the combined result has been quite positive. AI has shown more promise in transforming the insurance sector when compared to other advanced technologies that evolved simultaneously with it.


Artificial intelligence set to be tool for risk managers - Business Insurance

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Artificial intelligence will create new liabilities for organizations, but it can also be harnessed as a risk management tool, a panel of experts said. By processing high volumes of data, risk managers can get a better grasp of the risks they face, spend less time on repetitive tasks and use connected devices to enhance their risk management processes, they said. Companies are already implementing AI, and risk managers should ensure they are aware of the risks and liabilities that the technology creates, said Philippe Cotelle, head of insurance and risk management at Airbus Defence & Space, a division of Airbus SE in Toulouse, France. He was speaking during a session of the Federation of European Risk Management Associations' biennial forum in Berlin on Monday. Risk managers should make sure they are "going to capture what is within AI both in terms of risks and in terms of opportunity, and it becomes a tool for the risk manager," Mr. Cotelle said.


Insurance Analytics: No One Artificial Intelligence and Machine Learning Technique Fits All Needs

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This is the second in a series of vlogs sharing insights from the A.M. Best webinar How Insurers Are Transforming Their Business Through Data, Artificial Intelligence (AI) and Machine Learning (ML). Recently, industry experts from LexisNexis Risk Solutions joined A.M. Best for an informative webinar to examine what new technologies, such as AI and ML, mean for insurers and how they can take advantage of these technologies to gain a competitive edge. "There are tradeoffs involved in different techniques. For instance, certain machine learning packages focus on one particular type of machine learning to solve one particular type of learning." LexisNexis Risk Solutions recently commissioned a national study to help us understand the attitudes, usage, benefits and challenges associated with AI and ML in the insurance industry.


Are our financial lives set by biased algorithms?

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Jamie Heinemeier Hansson had a better credit score than her husband, tech entrepreneur David. They have equal shares in their property and file joint tax returns. Yet David was given permission to borrow 20 times the amount on his Apple Card than his wife was granted. The situation was far from unique. Even Apple's co-founder Steve Wozniak tweeted that the same thing happened to him and his wife despite having no separate bank accounts or separate assets.


Integration of AI into RPA - Part 2

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In Part 1 of this article, we talked about how RPA is a platform to integrate point AI solutions to solve complex business processes. Now let us dive into a specific end to end business process and discuss how AI can be integrated into RPA. Consider a business user in an auto insurance claim processing department. The business user receives emails (tons of them) every day with a claim form and pictures of the cars involved in the incident. Let's say a claim is submitted via email, which has a loss form (pdf) and pictures of the damaged cars.


Regex vs. AI for Commercial Insurance

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For data-complex and risk-adverse industries like insurance, being able to access data locked away in file stores and data lakes is critical for effective decision making. Data collection and analysis is at the heart of insurance business processes. Real-time data extraction enables insurers to automate and standardize time-consuming labor-intensive processes. With insurers being under pressure to deliver a better customer experience, they are being forced to examine existing processes and adopt new methods of doing business. But given the plethora of technology available, it can be difficult to understand what it is and how to use it.


Google makes Contact Center AI generally available ZDNet

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What is AI? Everything you need to know about Artificial Intelligence Google Cloud on Thursday announced the general availability of Contact Center AI. The contact center software enables businesses to deploy virtual agents for basic customer interactions, and it offers an "agent assist" feature to transcribe calls, recommend workflows and provide other kinds of AI-driven assistance. Google also announced updates to Dialogflow, the development suite for building conversational interfaces such as chat bots and interactive voice responses (IVR). With a new agent validation feature, designers can get feedback on the quality and performance of their virtual agents. Dialogflow also now supports compliance with the Health Insurance Portability and Accountability Act (HIPAA) and Payment Card Industry (PCI) data security standards.


Zendrive Welcomes John Kramer as New Director of Insurance Sales

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SAN FRANCISCO, Nov. 14, 2019 (GLOBE NEWSWIRE) -- Zendrive, a mission-driven company using data and analytics to make roads safer and insurance fairer, today announced John Kramer as Director of Insurance Sales. He brings with him nearly 20 years of insurance experience in underwriting, usage-based insurance, product management, and connected car technology. "Zendrive is an established leader in driving analytics and research, with the world's largest driving data set of over 180 billion miles," said John Kramer. "The company is thinking critically about how to apply its unique, predictive telematics factors and innovative technology solutions to the insurance industry. I'm proud to join such a passionate team powering a modern, data-driven future alongside our insurance provider partners."


The ethical, social and Jewish implications of Artificial Intelligence

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Artificial Intelligence (AI) is the most important ethical issue of our age. It's certain that it will continue to play an ever-increasing role in all our lives. Last year, Facebook claimed it would be able to predict when we will die, along with other key life events, from marriages to deaths, based on social media activity. It's encouraging that some leading international data scientists are now keen to engage with philosophers and faith leaders as they start to deal with the ethical issues raised by AI. They know that people involved in faith have had thousands of years of practice discussing issues such as AI, which are hard to define but have a great impact on humanity.


5 key factors in insurance AI success

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Increasingly, insurance companies are leveraging artificial intelligence (AI) and machine learning to optimize processes, reduce costs, and increase efficiency. For example, Ant Financial's Dingsunbao app is able to make damage assessment and provide detailed analysis including claim amount, damaged parts and repair plan by leveraging AI technologies such as image recognition. Similarly, a public insurer in Germany employs an algorithm to manage the large amount of email correspondence by detecting keywords, sorting correspondence according to topics, urgencies and departments, and suggesting next best actions. In addition to unlocking greater efficiencies and lowering costs, AI and machine-learning technologies can also be applied to help insurance companies acquire new customers, cross-sell and grow revenues. For example, AI and machine learning can provide insights to support more effective customer segmentation, automate and personalize product recommendations, and enable more intelligent and customized self-service product research for customers.