Understanding experienced segregation in urban daily life is crucial for addressing societal inequalities and fostering inclusivity. The abundance of user-generated reviews on social media encapsulates nuanced perceptions and feelings associated with different places, offering rich insights into segregation. However, leveraging this data poses significant challenges due to its vast volume, ambiguity, and confluence of diverse perspectives. To tackle these challenges, we propose using Large Language Models (LLMs) to automate online review mining for segregation prediction. We design a Reflective LLM Coder to digest social media content into insights consistent with real-world feedback, and eventually produce a codebook capturing key dimensions that signal segregation experience, such as cultural resonance and appeal, accessibility and convenience, and community engagement and local involvement. Guided by the codebook, LLMs can generate both informative review summaries and ratings for segregation prediction. Moreover, we design a REasoning-and-EMbedding (RE'EM) framework, which combines the reasoning and embedding capabilities of language models to integrate multi-channel features for segregation prediction. Experiments on real-world data demonstrate that our framework greatly improves prediction accuracy, with a 22.79% elevation in R2 and a 9.33% reduction in MSE. The derived codebook is generalizable across three different cities, consistently improving prediction accuracy. Moreover, our user study confirms that the codebook-guided summaries provide cognitive gains for human participants in perceiving POIs' social inclusiveness. Our study marks an important step toward understanding implicit social barriers and inequalities, demonstrating the great potential of promoting social inclusiveness with AI.

Climate change has intensified the need for transparency and accountability in organizational practices, making Environmental, Social, and Governance (ESG) reporting increasingly crucial. Frameworks like the Global Reporting Initiative (GRI) and the new European Sustainability Reporting Standards (ESRS) aim to standardize ESG reporting, yet generating comprehensive reports remains challenging due to the considerable length of ESG documents and variability in company reporting styles. To facilitate ESG report automation, Retrieval-Augmented Generation (RAG) systems can be employed, but their development is hindered by a lack of labeled data suitable for training retrieval models. In this paper, we leverage an underutilized source of weak supervision -- the disclosure content index found in past ESG reports -- to create a comprehensive dataset, ESG-CID, for both GRI and ESRS standards. By extracting mappings between specific disclosure requirements and corresponding report sections, and refining them using a Large Language Model as a judge, we generate a robust training and evaluation set. We benchmark popular embedding models on this dataset and show that fine-tuning BERT-based models can outperform commercial embeddings and leading public models, even under temporal data splits for cross-report style transfer from GRI to ESRS

Sustainability reports are key for evaluating companies' environmental, social and governance, ESG performance, but their content is increasingly obscured by greenwashing - sustainability claims that are misleading, exaggerated, and fabricated. Yet, existing NLP approaches for ESG analysis lack robustness against greenwashing risks, often extracting insights that reflect misleading or exaggerated sustainability claims rather than objective ESG performance. To bridge this gap, we introduce A3CG - Aspect-Action Analysis with Cross-Category Generalization, as a novel dataset to improve the robustness of ESG analysis amid the prevalence of greenwashing. By explicitly linking sustainability aspects with their associated actions, A3CG facilitates a more fine-grained and transparent evaluation of sustainability claims, ensuring that insights are grounded in verifiable actions rather than vague or misleading rhetoric. Additionally, A3CG emphasizes cross-category generalization. This ensures robust model performance in aspect-action analysis even when companies change their reports to selectively favor certain sustainability areas. Through experiments on A3CG, we analyze state-of-the-art supervised models and LLMs, uncovering their limitations and outlining key directions for future research.

This increased awareness has translated into guidelines, laws, and investments, such as the European Green Deal [84] or the Inflation Reduction Act in the US [106]. Many companies have used the financial incentives offered by states, and the guidelines and legislation to make significant steps towards sustainability [109]. At the same time, this growing attention also generated an advertising opportunity for companies that aim to promote themselves as environmentally aware and responsible. Indeed, some companies have been found to deliberately manipulate their data and statistics to appear more environment-friendly. The Diesel Scandal around the Volkswagen car company is a prominent example [116]. However, such cases are not the norm. More commonly, companies avoid outright data manipulation but present themselves in a misleadingly positive light regarding their environmental impact - a practice called greenwashing.

This work presents a custom approach to developing a domain specific knowledge assistant for sustainability reporting using the International Financial Reporting Standards (IFRS). In this domain, there is no publicly available question-answer dataset, which has impeded the development of a high-quality chatbot to support companies with IFRS reporting. The two key contributions of this project therefore are: (1) A high-quality synthetic question-answer (QA) dataset based on IFRS sustainability standards, created using a novel generation and evaluation pipeline leveraging Large Language Models (LLMs). This comprises 1,063 diverse QA pairs that address a wide spectrum of potential user queries in sustainability reporting. Various LLM-based techniques are employed to create the dataset, including chain-of-thought reasoning and few-shot prompting. A custom evaluation framework is developed to assess question and answer quality across multiple dimensions, including faithfulness, relevance, and domain specificity. The dataset averages a score range of 8.16 out of 10 on these metrics. (2) Two architectures for question-answering in the sustainability reporting domain - a RAG pipeline and a fully LLM-based pipeline. The architectures are developed by experimenting, fine-tuning, and training on the QA dataset. The final pipelines feature an LLM fine-tuned on domain specific data and an industry classification component to improve the handling of complex queries. The RAG architecture achieves an accuracy of 85.32% on single-industry and 72.15% on cross-industry multiple-choice questions, outperforming the baseline approach by 4.67 and 19.21 percentage points, respectively. The LLM-based pipeline achieves an accuracy of 93.45% on single-industry and 80.30% on cross-industry multiple-choice questions, an improvement of 12.80 and 27.36 percentage points over the baseline, respectively.

With rapid development and deployment of generative language models in global settings, there is an urgent need to also scale our measurements of harm, not just in the number and types of harms covered, but also how well they account for local cultural contexts, including marginalized identities and the social biases experienced by them. Current evaluation paradigms are limited in their abilities to address this, as they are not representative of diverse, locally situated but global, sociocultural perspectives. Our evaluation resources must be enhanced and calibrated by including people and experiences from different cultures and societies worldwide, to prevent gross underestimations or skewed measurements of harm. In this work, we demonstrate a socio-culturally aware expansion of evaluation resources in the Indian societal context, specifically for the harm of stereotyping. We devise a community engaged effort to build a resource that contains stereotypes for axes of disparity uniquely present in India. The resultant resource increases the number of stereotypes known for and in the Indian context by over 1000 stereotypes across many unique identities. We also demonstrate the utility and effectiveness of such expanded resources for evaluations of language models. CONTENT WARNING: This paper contains examples of stereotypes that may be offensive.

Efficient and socially equitable restoration of transportation networks post disasters is crucial for community resilience and access to essential services. The ability to rapidly recover critical infrastructure can significantly mitigate the impacts of disasters, particularly in underserved communities where prolonged isolation exacerbates vulnerabilities. Traditional restoration methods prioritize functionality over computational efficiency and equity, leaving low-income communities at a disadvantage during recovery. To address this gap, this research introduces a novel framework that combines quantum computing technology with an equity-focused approach to network restoration. Optimization of road link recovery within budget constraints is achieved by leveraging D Wave's hybrid quantum solver, which targets the connectivity needs of low, average, and high income communities. This framework combines computational speed with equity, ensuring priority support for underserved populations. Findings demonstrate that this hybrid quantum solver achieves near instantaneous computation times of approximately 8.7 seconds across various budget scenarios, significantly outperforming the widely used genetic algorithm. It offers targeted restoration by first aiding low-income communities and expanding aid as budgets increase, aligning with equity goals. This work showcases quantum computing's potential in disaster recovery planning, providing a rapid and equitable solution that elevates urban resilience and social sustainability by aiding vulnerable populations in disasters.

Generative AI (GenAI) models present new challenges in regulating against discriminatory behavior. In this paper, we argue that GenAI fairness research still has not met these challenges; instead, a significant gap remains between existing bias assessment methods and regulatory goals. This leads to ineffective regulation that can allow deployment of reportedly fair, yet actually discriminatory, GenAI systems. Towards remedying this problem, we connect the legal and technical literature around GenAI bias evaluation and identify areas of misalignment. Through four case studies, we demonstrate how this misalignment between fairness testing techniques and regulatory goals can result in discriminatory outcomes in real-world deployments, especially in adaptive or complex environments. We offer practical recommendations for improving discrimination testing to better align with regulatory goals and enhance the reliability of fairness assessments in future deployments.

With the rise of foundation models, there is growing concern about their potential social impacts. Social science has a long history of studying the social impacts of transformative technologies in terms of pre-existing systems of power and how these systems are disrupted or reinforced by new technologies. In this position paper, we build on prior work studying the social impacts of earlier technologies to propose a conceptual framework studying foundation models as sociotechnical systems, incorporating social science expertise to better understand how these models affect systems of power, anticipate the impacts of deploying these models in various applications, and study the effectiveness of technical interventions intended to mitigate social harms. We advocate for an interdisciplinary and collaborative research paradigm between AI and social science across all stages of foundation model research and development to promote socially responsible research practices and use cases, and outline several strategies to facilitate such research.

The rapid growth of the financial sector and the rising focus on Environmental, Social, and Governance (ESG) considerations highlight the need for advanced NLP tools. However, open-source LLMs proficient in both finance and ESG domains remain scarce. To address this gap, we introduce SusGen-30K, a category-balanced dataset comprising seven financial NLP tasks and ESG report generation, and propose TCFD-Bench, a benchmark for evaluating sustainability report generation. Leveraging this dataset, we developed SusGen-GPT, a suite of models achieving state-of-the-art performance across six adapted and two off-the-shelf tasks, trailing GPT-4 by only 2% despite using 7-8B parameters compared to GPT-4's 1,700B. Based on this, we propose the SusGen system, integrated with Retrieval-Augmented Generation (RAG), to assist in sustainability report generation. This work demonstrates the efficiency of our approach, advancing research in finance and ESG.