This article describes Compaq QUICKSOURCE, an electronic problem-solving and information system for Compaq's line of networked printers. A major goal in designing this system was to empower Compaq's customers with expert system technology, allowing them to solve advanced network printer problems entirely on their own. This process minimizes customer down time; reduces the number of telephone calls to the Compaq Customer-Support Center (resulting in monetary savings); improves customer satisfaction; and, perhaps most importantly, differentiates Compaq printers in the market-place by providing the best and most technologically advanced customer-support facility. This approach also represents a reengineering of Compaq's customer-support strategy and implementation. In its first-generation system, SMART, the objective was to provide expert knowledge to Compaq's help-desk operation to better and more quickly answer customer calls and problems. QUICKSOURCE is a second-generation system in that the customer-support function is put directly in the hands of the consumers (an example of knowledge publishing). As a result, its design presented a number of different and challenging issues. Because the product would be used by a diverse and heterogeneous set of users, a significant amount of human factors research and analysis was performed as part of system design and implementation. The analysis also dictated certain decisions about the organization and design of the expert system component. Since September 1992, Compaq has shipped more than 3000 copies of QUICKSOURCE.

We have expanded review criteria for the technical program, effectively increasing the number of ways in which a submitted paper can qualify for acceptance. Most importantly, we have revised the review procedure to encourage acceptance of a larger number and broader range of papers, as discussed below.

Prairie Virtual Systems Corp. play the resulting changes. Control Ocean Surveillance Center (Chicago, Ill.) has developed a barrier-free Harvest Software Inc. (Sunnyvale, (San Diego, Cal.) is conducting sea trials design virtual reality system Cal.) has integrated a neural networkbased of a multi-beam acoustic signal detection that checks building access. The which helps designers meet the into its Harvest Operator software Navy is evaluating the neural network-based requirements of the American with system. Harvest Operator automates system's ability to operate Disabilities Act, assists in the design the entire process of receiving faxed in real time, and to detect and classify of interiors that are accessible and forms. The neural network adds intelligent acoustic signals.

These original contributions provide a current sampling of AI approaches to problems of with an analysis program for structural biological significance; they are the first to treat the computational needs of concrete design, and design sessions the biology community hand-in-hand with appropriate advances in artificial were performed to demonstrate intelligence. Focusing on novel technologies and approaches, rather than on how redundant analysis could be proven applications, they cover genetic sequence analysis, protein structure representation and prediction, automated data analysis aids, and simulation avoided and examine different of biological systems. A brief introductory primer on molecular biology and aspects of the reasoning and propagation AI gives computer scientists sufficient background to understand much of the strategies provided. Interval biology discussed in the book.

The Association for the Advancement of Artificial Intelligence (AAAI) held its 1993 Spring Symposium Series on March 23-25 at Stanford University. This article contains summaries of the eight symposia that were conducted: AI and Creativity, AI and NP-Hard Problems, Building Lexicons for Machine Translation, Case-Based Reasoning and Information Retrieval, Foundations of Automatic Planning, Innovative Applications of Massive Parallelism, Reasoning about Mental States, and Training Issues in Incremental Learning. Technical reports of the symposia AI and Creativity, Building Lexicons for Machine Translation, Case-Based Reasoning and Information Retrieval, Foundations of Automatic Planning, Innovative Applications of Massive Parallelism, Reasoning about Mental States, and Training Issues in Incremental Learning are available from AAAI.

The First International Workshop on Rough Sets: State of the Art and Perspectives was held on 2-4 September 1992 in Kiekrz, Poland. To stimulate the discussion, the participation was limited to 40 researchers who are involved in fundamental research in rough set theory and its extensions, logic for approximate reasoning, machine learning, knowledge representation and transfer, and applications of rough set methodology. The workshop focused primarily on applications of the basic idea of the approximate definition of a set and its consequences in other areas of science and engineering. Applications discussed at the workshop included machine learning, medical diagnosis, fault detection, medical image processing, neural net training, database organization, drug research, and digital circuit design.

This workshop brought together 20 computer scientists, psychologists, and human-computer interaction (HCI) researchers to exchange results and views on human error and judgment bias. Human error is typically studied when operators undertake actions, but judgment bias is an issue in thinking rather than acting. Both topics are generally ignored by the HCI community, which is interested in designs that eliminate human error and bias tendencies. As a result, almost no one at the workshop had met before, and the discussion for most participants was novel and lively. Many areas of previously unexamined overlap were identified. An agenda of research needs was also developed.

Parole board date order received three different parole dates. On the changes, probation judgments, and new laws earliest of these parole dates, he would be eligible and sentencing guidelines enacted each year for release from prison to serve the remainder by the state legislature also affect sentence calculations. of his sentence in the community. Finally, Because offenders are often sentenced because of overcrowding in the prison, Doe under multiple laws, these changes can received a safety valve date, which is a fraction create a complex equation for judges and of his time to serve until parole.

In 1991, Ford Motor Company began deployment of CAPE (computer-aided parts estimating system), a highly advanced knowledge-based system designed to generate, evaluate, and cost automotive part manufacturing plans. cape is engineered on an innovative, extensible, declarative process-planning and estimating knowledge representation language, which underpins the cape kernel architecture. Many manufacturing processes have been modeled to date, but eventually every significant process in motor vehicle construction will be included. Significant cost reductions are among the many benefits CAPE brings to Ford. CAPE is a highly significant system for Ford of Europe in terms of the business needs it satisfies and the corporate acceptance of AI applications: First, CAPE represents a major investment, with significant person-years of effort spent on predeployment development alone. Second, CAPE is the first large-scale production expert system to be deployed within Ford of Europe. Third, cost estimating is a critical business function. With a total annual materials budget of several billion dollars, cost control is at the heart of Ford's business. Fourth, reducing the lead time for new model programs provides a key competitive advantage. CAPE reduces estimating response time by 50 percent. Fifth, this system is enormously ambitious. The final system will capture the combined knowledge of estimating experts in all areas of automotive manufacture.

Because of their occasional need to return to shallow points in a search tree, existing backtracking methods can sometimes erase meaningful progress toward solving a search problem. In this paper, we present a method by which backtrack points can be moved deeper in the search space, thereby avoiding this difficulty. The technique developed is a variant of dependency-directed backtracking that uses only polynomial space while still providing useful control information and retaining the completeness guarantees provided by earlier approaches.