PITCH EXPERT was developed to make expertise available to mill-site engineers to solve pitch problems in kraft pulp mills. These problems have been estimated to cause losses to the Canadian pulp and paper industry in excess of $80 million each year. The design of the system took into account not only the complexity of the process interactions and the need for accuracy and completeness of recommendations but also the ongoing need for training mill personnel and the requirement that the system be maintainable and expandable without the constant involvement of the developers. PITCH EXPERT is now accessible by modem, and the savings achieved through use of the system covered the development costs within six months of release.

Remember, these are only the winners. It is reducing customers' software (KBS) vendor were touted as a natural fit for AI I think It is interesting to note that other $200,000 in personnel costs; other not. I believe it is more a sign of the AI techniques, beyond traditional benefits include increased product (downsizing) times and the need for representation and reasoning, are sales from higher customer satisfaction increased visibility for the conference. In I saw many good signs at the conference systems. In particular are multiple addition, AT&T reports increases in that applied AI is alive and uses of fuzzy logic, case-based reasoning, the quality of work produced and job healthy.

This article describes Compaq QUICKSOURCE, an electronic problem-solving and information system for Compaq's line of networked printers. A major goal in designing this system was to empower Compaq's customers with expert system technology, allowing them to solve advanced network printer problems entirely on their own. This process minimizes customer down time; reduces the number of telephone calls to the Compaq Customer-Support Center (resulting in monetary savings); improves customer satisfaction; and, perhaps most importantly, differentiates Compaq printers in the market-place by providing the best and most technologically advanced customer-support facility. This approach also represents a reengineering of Compaq's customer-support strategy and implementation. In its first-generation system, SMART, the objective was to provide expert knowledge to Compaq's help-desk operation to better and more quickly answer customer calls and problems. QUICKSOURCE is a second-generation system in that the customer-support function is put directly in the hands of the consumers (an example of knowledge publishing). As a result, its design presented a number of different and challenging issues. Because the product would be used by a diverse and heterogeneous set of users, a significant amount of human factors research and analysis was performed as part of system design and implementation. The analysis also dictated certain decisions about the organization and design of the expert system component. Since September 1992, Compaq has shipped more than 3000 copies of QUICKSOURCE.

The First International Workshop on Rough Sets: State of the Art and Perspectives was held on 2-4 September 1992 in Kiekrz, Poland. To stimulate the discussion, the participation was limited to 40 researchers who are involved in fundamental research in rough set theory and its extensions, logic for approximate reasoning, machine learning, knowledge representation and transfer, and applications of rough set methodology. The workshop focused primarily on applications of the basic idea of the approximate definition of a set and its consequences in other areas of science and engineering. Applications discussed at the workshop included machine learning, medical diagnosis, fault detection, medical image processing, neural net training, database organization, drug research, and digital circuit design.

This workshop brought together 20 computer scientists, psychologists, and human-computer interaction (HCI) researchers to exchange results and views on human error and judgment bias. Human error is typically studied when operators undertake actions, but judgment bias is an issue in thinking rather than acting. Both topics are generally ignored by the HCI community, which is interested in designs that eliminate human error and bias tendencies. As a result, almost no one at the workshop had met before, and the discussion for most participants was novel and lively. Many areas of previously unexamined overlap were identified. An agenda of research needs was also developed.

In 1991, Ford Motor Company began deployment of CAPE (computer-aided parts estimating system), a highly advanced knowledge-based system designed to generate, evaluate, and cost automotive part manufacturing plans. cape is engineered on an innovative, extensible, declarative process-planning and estimating knowledge representation language, which underpins the cape kernel architecture. Many manufacturing processes have been modeled to date, but eventually every significant process in motor vehicle construction will be included. Significant cost reductions are among the many benefits CAPE brings to Ford. CAPE is a highly significant system for Ford of Europe in terms of the business needs it satisfies and the corporate acceptance of AI applications: First, CAPE represents a major investment, with significant person-years of effort spent on predeployment development alone. Second, CAPE is the first large-scale production expert system to be deployed within Ford of Europe. Third, cost estimating is a critical business function. With a total annual materials budget of several billion dollars, cost control is at the heart of Ford's business. Fourth, reducing the lead time for new model programs provides a key competitive advantage. CAPE reduces estimating response time by 50 percent. Fifth, this system is enormously ambitious. The final system will capture the combined knowledge of estimating experts in all areas of automotive manufacture.

Because of their occasional need to return to shallow points in a search tree, existing backtracking methods can sometimes erase meaningful progress toward solving a search problem. In this paper, we present a method by which backtrack points can be moved deeper in the search space, thereby avoiding this difficulty. The technique developed is a variant of dependency-directed backtracking that uses only polynomial space while still providing useful control information and retaining the completeness guarantees provided by earlier approaches.

AI broadly "as the science of intelligence the philosophical problems associated with the machine metaphor and in general--or, more accurately, asks whether machine intelligence is as the intellectual core of Lee A. Gladwin

Nestor Inc. (Providence, R.I.) and Intel Corp. (Santa Clara, Cal.) have The US Army Research Lab and the Knowledge Engineering Group of the US delivered the first samples of a Army Ordnance Center and School (Aberdeen Proving Grounds, Md.) have jointly developed, second-generation developed a visual expert system for diagnostics of the Ml tank's turbine engine. A visualization of the East Quayside area, including landscaping, American Medical Laboratories the road network, buildings, and the Tyne Bridge landmark, is being created (Chantilly, Va.) has implemented as a virtual world. Prospective tenants and purchasers will be able to three speech recognition systems to experience a "walk through" of the buildings. Togai InfraLogic (Irvine, Cal.) has been awarded a Phase II Small Business Innovation The three VoicePath systems, developed Research (SBIR) grant by NASA Johnson Space Center to study fuzzy by Kurzweil AI (Waltham, logic control for improving performance of thermal control systems, including Mass.), contain a 50,000-word dictionary, industrial applications such as air conditioning and energy control. Their research is aimed at helping manufacturers Sciaky (Chicago, Ill.), a developer improve their products while trimming production and retooling costs.

In August 1992, the world checkers champion, Marion Tinsley, defended his title against the computer program CHINOOK. Because of its success in human tournaments, CHINOOK had earned the right to play for the world championship. Tinsley won the best-of-40-game match with a score of 4 wins, 2 losses, and 33 draws. This event was the first time in history that a program played for a human world championship and might be a prelude to what is to come in chess. This article tells the story of the first Man versus Machine World Championship match.