Automation and artificial intelligence (AI) are changing the nature of work. In this discussion paper, part of our ongoing research on the impact of technology on the economy, business, and society, we present new findings on the coming shifts in demand for workforce skills and how work is organized within companies, as people increasingly interact with machines in the workplace. We quantify time spent on 25 core workplace skills today and in the future for the United States and five European countries, with a particular focus on five sectors: banking and insurance, energy and mining, healthcare, manufacturing, and retail. Key findings: Automation will accelerate the shift in required workforce skills we have seen over the past 15 years. Our research finds that the strongest growth in demand will be for technological skills, the smallest category today, which will rise by 55 percent and by 2030 will represent 17 percent of hours worked, up from 11 percent in 2016.

The average worker of the future is a socially adept leader, entrepreneur, and life-long learner with transferrable technology skills, who is also happy to work in a team, suggests a new McKinsey report. Chris Middleton looks at whether organisations can really find such people. Reports about the growing IT skills gap in digitally enhanced organisations have been circulating for as long as the internet has existed as a business tool, suggesting that the supposed urgency of fixing the problem has not been an impediment to many successful organisations. However, a new report from management consultancy McKinsey suggests that the rapid introduction of automation and artificial intelligence systems within companies is changing the very nature of work itself, as technologies increasingly augment some human skills, and replace others completely. Over the next decade, this will force companies to reconsider how work is organised internally.