Human resource (HR) departments have long been integral to organizational success, and they're likely to remain that way for decades to come. But the nature of HR is likely to evolve with new technologies, research, and trends. For starters, we might see HR directing the charge in remodeling the form of the ordinary workforce. Increasingly, consumers and employers alike are valuing diversity and inclusion; firms are working harder to ensure a mixture of individuals from other backgrounds are included in any way levels of the company. Later on, this will develop into a much bigger priority. However, this is a slight change when compared with another generation of labor management.

This report is intended to raise awareness of the experience of workers and trade unions when artificial intelligence (AI) is used by employers to carry out people-management functions, and to identify objectives to ensure that the interests of workers are not overlooked in the use of AI.

Traditionally, disruption is the last word IT wants to associate with. But demand for more intuitive, intelligent user experiences in the workplace, along with the proliferation of devices and data, challenges long-established notions. CIOs aspiring to a cognitive enterprise model must bring automation, analytics and AI to the workforce. Cognitive capabilities replace the act of giving workers access (to systems, apps, tools and so on) with the power to enable them through self-healing, predictive action that continuously optimizes the worker experience. IT bears the weight of ensuring the enterprise adapts to these new ways of working, without impacting performance, security, compliance, profits or costs.

The rise of artificial intelligence (AI) may seem a daunting prospect on the surface. In truth, however, this rapidly developing technology presents a wealth of opportunities for businesses looking to upskill their workforce and transform the user experience. One of the latest examples from the B2B world comes in the form of Salesforce's spring release dubbed Einstein for its ability to build data models automatically. AI systems aren't the thing of dark science fiction depiction, here to create havoc and ensure robotic domination. Instead, the reality is that the rise of AI will usher in a new age of human and robotic collaboration and, most importantly, the intuitiveness sought by consumers – a more automated version of business intelligence.

Digital transformation has become a popular term in IT circles, fast becoming a priority for organisations across the private and public sectors. The government's shift to digital services and departments has been a longstanding goal over the last three years and continues to be a long-term objective, as success across online services has created more efficiency for both workers and UK citizens. It's surprising therefore that this year's Budget, as delivered by George Osborne, was a little light on the technology front and neglected the next chapter in the government's digital story. IT and technology sectors are considered to be the foundation points for economic growth and needs to continue to be a priority for organisations to get more done. Productivity plays a crucial role in sustaining this growth, but continues to be an area where the UK falls short.