The swift advancement in the scales and capabilities of Large Language Models (LLMs) positions them as promising tools for a variety of downstream tasks. In addition to the pursuit of better performance and the avoidance of violent feedback on a certain prompt, to ensure the responsibility of the LLM, much attention is drawn to the robustness of LLMs. However, existing evaluation methods mostly rely on traditional question answering datasets with predefined supervised labels, which do not align with the superior generation capabilities of contemporary LLMs. To address this issue, we propose a novel rational evaluation approach that leverages pre-trained reward models as diagnostic tools to evaluate the longer conversation generated from more challenging open questions by LLMs, which we refer to as the Reward Model for Reasonable Robustness Evaluation (TREvaL). Longer conversations manifest the comprehensive grasp of language models in terms of their proficiency in understanding questions, a capability not entirely encompassed by individual words or letters, which may exhibit oversimplification and inherent biases. Our extensive empirical experiments demonstrate that TREvaL provides an innovative method for evaluating the robustness of an LLM. Furthermore, our results demonstrate that LLMs frequently exhibit vulnerability to word-level perturbations that are commonplace in daily language usage. Notably, we are surprised to discover that robustness tends to decrease as fine-tuning (SFT and RLHF) is conducted. The code of TREval is available in https://github.com/Harry-mic/TREvaL.

High-performance neural language models have obtained state-of-the-art results on a wide range of Natural Language Processing (NLP) tasks. However, results for common benchmark datasets often do not reflect model reliability and robustness when applied to noisy, real-world data. In this study, we design and implement various types of character-level and word-level perturbation methods to simulate realistic scenarios in which input texts may be slightly noisy or different from the data distribution on which NLP systems were trained. Conducting comprehensive experiments on different NLP tasks, we investigate the ability of high-performance language models such as BERT, XLNet, RoBERTa, and ELMo in handling different types of input perturbations. The results suggest that language models are sensitive to input perturbations and their performance can decrease even when small changes are introduced. We highlight that models need to be further improved and that current benchmarks are not reflecting model robustness well. We argue that evaluations on perturbed inputs should routinely complement widely-used benchmarks in order to yield a more realistic understanding of NLP systems robustness.