Today's Daily AI Roundup covers the latest Artificial Intelligence announcements on AI capabilities, AI mobility products, Robotic Service, Technology from Bright Pattern, Microsoft Corp. Genesys, Grammarly Business, Metadata.io. Bright Pattern, the most powerful cloud contact center with AI for innovative companies, announced the release of Bright Pattern Omnichannel Quality Management (Omni QM). Omni QM is embedded in the Bright Pattern Omnichannel platform, and allows quality management on all channels in a single interface. Microsoft Corp. and Genesys have expanded their partnership to provide enterprises with a new cloud service for contact centers that enables them to deliver superior interactions for customers. With the omnichannel customer experience solution Genesys Engage running on Microsoft Azure, enterprises have the security and scalability they need to manage the complexities involved with connecting every touchpoint throughout the customer journey.

This Winter 2020 issue of Foresight--number 56 since the journal began in 2005--formally introduces a new section: Integrated Business Planning (IBP), the meaning of which is evolving from a term virtually synonymous with Sales and Operations Planning (S&OP) to something far more encompassing, especially for large enterprises. For more than a generation, S&OP has provided the infrastructure through which forecasts are shared across functional areas of the company, then debated and hopefully reconciled. The emphasis has been short term, generally a planning horizon of several months, and tactical. Now, Foresight's new Editor for IBP Dean Sorensen is proposing an expansive consideration of strategic as well as tactical elements. Dean's article in the Forecasting and Planning Perspectives section of this issue sets the stage for a dialog on how fully integrated the planning function should be if the organization is to optimize its resources.