voice-based helper frontier enterprise


OCBC ramps up banking app with voice-based helper Frontier Enterprise

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The OCBC Mobile Banking app now offers an artificial intelligence-powered, voice-based virtual assistant, which has already helped with over 20,000 requests made via voice since the feature's launch last August. In half of these requests, the customer was seeking information about spending categories and budgets; another 30% concerned past banking transactions. Other mobile banking services that were performed using voice included locating ATMs, paying bills and changing banking PINs. The new voice-activated banking service, which was developed and trained over 13 months and is called the OCBC Banking Assistant, 'lives' in the OCBC Mobile Banking app. The customer speaks to the assistant as if conversing with a human assistant – and the requested banking task gets done.