Artificial intelligence (AI) gets paid a lot of lip service in the enterprise, with IT leaders arguing that every aspect of their stack will be revolutionized by AI. However, the real meaning of AI, and its true impact, can be difficult to measure. At a breakout session during the 2017 VMworld conference, VMware's Joel Leichnetz and Michael Gandy spoke on what AI is and how it is being used today. The pair started by defining AI, which they said is: "The theory and development of computer systems able to perform tasks that normally require human intelligence..." As noted, AI is used to mimic specific human behaviors generally. Machine learning uses algorithms to improve the ability of software to learn with experience that is provided by the operator, while deep learning is a subset of machine learning that uses algorithms allowing the software to train itself.