New research has revealed that the utilities industry, which has struggled to innovate for some time, is now ready to adopt Artificial Intelligence (AI) to bring much needed efficiencies to the sector. A recent poll, commissioned by field service management company Oneserve, found that 37 per cent of utilities companies in the UK have plans to integrate AI over the next five years while a quarter (25%) have already integrated the technology into their systems. The UK senior decision makers in the utilities industry cited monetary savings and customer retention as the two main driving factors for AI adoption. The research found that on average utilities companies lose £78,585 each, per year as a result of machine and system downtime. The inability to spot internal technical faults (41%) was given as the main reason for such huge loses followed by using old machinery and legacy systems (27%) and a lack of training which lead to miss-use by staff (20%).