The digital revolution in true sense has taken the world by storm. Ever since its introduction, the service industry has shifted its focus completely towards offering personalized experiences to the customers. The travel insurance industry is also sailing in the same boat and has been using new-age technology to offer the best products and services to its customers. But if you go by the experts, artificial intelligence is the key to offering personalised travel insurance services in future. Artificial intelligence (AI) is a widely used digital tool in the insurance industry today.

New technologies such as machine learning, blockchain and artificial intelligence are ushering the travel insurance industry into the 21st Century. The advent of these technological advances is modernising the industry; expediting processes, improving customer service and retention and breathing fresh air into somewhat archaic procedures, with tangible benefits aplenty for policyholders and insurers alike. There is no denying that we are creatures of comfort and convenience and, for consumers, the ability to purchase travel insurance via an app or make a claim at the touch of a button, all with support available every step of the way from a friendly and knowledgeable chatbot, makes life easier. In fact, you could say that travel insurance is becoming a more attractive and exciting product thanks to technological advances in the industry. So, what are some of the key advances emerging in the sector, how are they transforming travel insurance, and what impact are they having on industry professionals and consumers? Talkin' bout a revolution Insurtech startup Setoo strives to transform cumbersome and complex insurance processes and operations into simple micro products that match a specific individual's needs.