top crm trend and statistics
Top CRM trends and Statistics you should know in 2020
CRM trends are like ocean winds – the businesses that stay aware of the direction of the breeze can maneuver well and sail towards achievement. Every year more and more industries are recognizing the profits of CRM. With a busy space valued at $120 billion and with around 381 CRM platforms in the market, there is a vast range of tools to choose from. According to statistics, 13% of firms investing in this field as a top sales priority for 2019 while another 23% were planning on improving existing sales technologies. As 2020 has already started, some trends will shake up the industry as we know it.