Semantic relatedness (SR) measures form the algorithmic foundation of intelligent technologies in domains ranging from artificial intelligence to human-computer interaction. Although SR has been researched for decades, this work has focused on developing general SR measures rooted in graph and text mining algorithms that perform reasonably well for many different types of concepts. This paper introduces domain-specific SR, which augments general SR by identifying, capturing, and synthesizing domain-specific relationships between concepts. Using the domain of geography as a case study, we show that domain-specific SR -- and even geography-specific signals alone (e.g.

Unstructured data refers to information that does not have a predefined data model or is not organized in a pre-defined manner. Loosely speaking, unstructured data refers to text data that is generated by humans. In after-sales service businesses, there are two main sources of unstructured data: customer complaints, which generally describe symptoms, and technician comments, which outline diagnostics and treatment information. A legitimate customer complaint can eventually be tracked to a failure or a claim. However, there is a delay between the time of a customer complaint and the time of a failure or a claim. A proactive strategy aimed at analyzing customer complaints for symptoms can help service providers detect reliability problems in advance and initiate corrective actions such as recalls. This paper introduces essential text mining concepts in the context of reliability analysis and a method to detect emerging reliability issues. The application of the method is illustrated using a case study.