Task-oriented dialog systems have witnessed substantial progress due to conversational pre-training techniques. Yet, two significant challenges persist. First, most systems primarily utilize the latest turn's state label for the generator. This practice overlooks the comprehensive value of state labels in boosting the model's understanding for future generations. Second, an overreliance on generated policy often leads to error accumulation, resulting in suboptimal responses when adhering to incorrect actions. To combat these challenges, we propose turn-level multi-task objectives for the encoder. With the guidance of essential information from labeled intermediate states, we establish a more robust representation for both understanding and generation. For the decoder, we introduce an action tree-based scheduled sampling technique. Specifically, we model the hierarchical policy as trees and utilize the similarity between trees to sample negative policy based on scheduled sampling, hoping the model to generate invariant responses under perturbations. This method simulates potential pitfalls by sampling similar negative policy, bridging the gap between task-oriented dialog training and inference. Among methods without continual pre-training, our approach achieved state-of-the-art (SOTA) performance on the MultiWOZ dataset series and was also competitive with pre-trained SOTA methods.

Recently, semantic parsing using hierarchical representations for dialog systems has captured substantial attention. Task-Oriented Parse (TOP), a tree representation with intents and slots as labels of nested tree nodes, has been proposed for parsing user utterances. Previous TOP parsing methods are limited on tackling unseen dynamic slot values (e.g., new songs and locations added), which is an urgent matter for real dialog systems. To mitigate this issue, we first propose a novel span-splitting representation for span-based parser that outperforms existing methods. Then we present a novel lexicon-injected semantic parser, which collects slot labels of tree representation as a lexicon, and injects lexical features to the span representation of parser. An additional slot disambiguation technique is involved to remove inappropriate span match occurrences from the lexicon. Our best parser produces a new state-of-the-art result (87.62%) on the TOP dataset, and demonstrates its adaptability to frequently updated slot lexicon entries in real task-oriented dialog, with no need of retraining.

People capture photos and videos to relive and share memories of personal significance. Recently, media montages (stories) have become a popular mode of sharing these memories due to their intuitive and powerful storytelling capabilities. However, creating such montages usually involves a lot of manual searches, clicks, and selections that are time-consuming and cumbersome, adversely affecting user experiences. To alleviate this, we propose task-oriented dialogs for montage creation as a novel interactive tool to seamlessly search, compile, and edit montages from a media collection. To the best of our knowledge, our work is the first to leverage multi-turn conversations for such a challenging application, extending the previous literature studying simple media retrieval tasks. We collect a new dataset C3 (Conversational Content Creation), comprising 10k dialogs conditioned on media montages simulated from a large media collection. We take a simulate-and-paraphrase approach to collect these dialogs to be both cost and time efficient, while drawing from natural language distribution. Our analysis and benchmarking of state-of-the-art language models showcase the multimodal challenges present in the dataset. Lastly, we present a real-world mobile demo application that shows the feasibility of the proposed work in real-world applications. Our code and data will be made publicly available.

This paper studies the exposure bias problem in task-oriented dialog systems, where the model's generated content over multiple turns drives the dialog context away from the ground-truth distribution at training time, introducing error propagation and damaging the robustness of the TOD system. To bridge the gap between training and inference for multi-turn task-oriented dialogs, we propose session-level sampling which explicitly exposes the model to sampled generated content of dialog context during training. Additionally, we employ a dropout-based consistency regularization with the masking strategy R-Mask to further improve the robustness and performance of the model. The proposed UBARv2 achieves state-of-the-art performance on the standardized evaluation benchmark MultiWOZ and extensive experiments show the effectiveness of the proposed methods.

Dialog is a useful way for a robotic agent performing a task to communicate with a human collaborator, as it is a rich source of information for both the agent and the human. Such task-oriented dialog provides a medium for commanding, informing, teaching, and correcting a robot. Robotic agents engaging in dialog must be able to interpret a wide variety of sentences and supplement the dialog with information from its context, history, learned knowledge, and from non-linguistic interactions. We have identified a set of nine system-level requirements for such agents that help them support more effective, efficient, and general task-oriented dialog. This set is inspired by our research in Interactive Task Learning with a robotic agent named Rosie. This paper defines each requirement and gives examples of work we have done that illustrates them.

Dialog is a useful way for a robotic agent performing a task to communicate with a human collaborator, as it is a rich source of information for both the agent and the human. Such task-oriented dialog provides a medium for commanding, informing, teaching, and correcting a robot. Robotic agents engaging in dialog must be able to interpret a wide variety of sentences and supplement the dialog with information from its context, history, learned knowledge, and from non-linguistic interactions. We have identified a set of nine system-level requirements for such agents that help them support more effective, efficient, and general task-oriented dialog. This set is inspired by our research in Interactive Task Learning with a robotic agent named Rosie. This paper defines each requirement and gives examples of work we have done that illustrates them.