A year since making its formal move into artificial intelligence, with the introduction of an inside sales-oriented tool, cloud contact center provider Talkdesk today turned our attention to the AI-infused customer experience it envisions for the future. At the center of its latest AI initiative is Talkdesk iQ, a combination of new products and features for the company's Enterprise Contact Center Platform. With Talkdesk iQ, companies can draw customer insights and trends out of interactions taking place via the Talkdesk contact center platform, described Tiago Paiva, Talkdesk CEO, in unveiling the AI capabilities today at the company's annual customer and partner conference, Opentalk 18. Talkdesk iQ can help turn the insights into actions, driving predictive recommendations that should lead to better customer engagements while optimizing agent and contact center efficiency, he added. Talkdesk, plain and simple, is a data company, handling some 1.5 billion interactions annually, Paiva said. And from that data, Talkdesk can help customers make smarter decisions about all things contact center-related.