In our dealings with customers, one of the most challenging aspects of launching intelligent process automation (IPA) projects is a seemingly simple one: where to start. Whether it's a company that has hit the limits of what robotic process automation can do or is starting from scratch with IPA, in this post we offer three actionable steps to get your project underway. Intelligent process automation, in a nutshell, helps companies automate workflows and processes that involve unstructured content, including text and images found in documents of various formats (PDF, Word, etc.). It enables companies to automate more workflows than they can address with RPA alone, which can only deal with structured content -- like information found in a database. IPA achieves this by applying AI technologies such as machine learning and natural language processing, bringing powerful capabilities to bear.