This partnership suggests the chain is relying more heavily on AI and machine learning systems to improve its system. "Machine learning models can provide significant value to an organization in several business applications, but without a solid [machine learning] operations pipeline, that value cannot be truly realized," Zack Fragoso, manager, data science and AI at Domino's, said in the release. The chain began testing AI in 2018 with an Alexa-like voice recognition application called DOM. In 2019, Domino's began piloting Dragontail Systems' AI technology at its Australian and New Zealand locations to scan each pizza and ensure they measured up to quality standards. The pilot was expanded after improving quality scores by 15% in its first month.