But 83% are unaware of how to deploy artificial intelligence & machine learning to address specific business problems, so much benefit is still to be realised Zurich, London, 18 April 2018 – The use of artificial intelligence (AI) and machine learning (ML) in financial services (FS) is on the rise, with 83% of banks having evaluated AI & ML solutions, and 67% having actively deployed them, according to a new study out today. The research with 200 global tier one and tier two banks was conducted by capital market research firm TABB Group on behalf of augmented intelligence solutions provider Squirro, and revealed that AI is the most important'disrupter' for banks today. The study – 'Enhanced Bankers – The Impact of AI'- also highlighted a lack of understanding around AI & ML as specifically applied to improving business processes, with 83% of respondents still unaware of how to apply the technology to solve business problems. Using AI and machine learning to source new leads and opportunities is key to bankers, with 87% of respondents saying that it would be highly impactful if an AI engine could spot relevant events that led to engaging with a client and closing a deal. Bankers recognize that AI driven insights will have a tremendous impact when it comes to anticipate market events to stay ahead of the competition.