Consumers loath the automated enterprise call center. Nothing is more frustrating than yelling into a phone at an interactive voice recognition (IVR) system that just doesn't seem to understand what you need. But few realize most enterprises aren't fans of current automated call center solutions either, often complaining that the technologies are complicated, expensive and frustrating for users.
Artificial Intelligence (AI) is not one big, specific technology. Rather, it is comprised of one or more building block technologies. So, to understand AI, you have to understand each of these nine building block technologies. Now, you could argue that there are more technologies than the ones listed here, but any additional technology can fit under one of these building blocks.
Machine learning has become important to many products -- such as Google photos search and speech recognition. It's a kind of artificial intelligence that that gives computers the ability to learn, make predictions and find patterns. But most of all that complex computing typically needs to take place in the cloud, where the algorithms are being processed through power-intensive clusters of graphics processing units.
Roughly 25 million voice assistants like Amazon Alexa and Google Home are expected to sell in the US in 2017 and researchers are noticing that infants who grow up around these devices are having developmental challenges. For example, kids who grow up with voice assistants tend to have less regard for people's feelings because they're used to interacting vocally with an object without emotions. They also tend to place less value on developing vocabulary because it's more efficient for them to retrieve information from Google Home or Alexa with simple commands.
Samsung's new virtual assistant won't be able to respond to voice requests when the Galaxy S8 launches later this month, the company confirmed to TIME on Wednesday. Such capabilities will be coming to the S8 later this spring, while the digital helper's other features will be available when the phone launches on April 21.