When you think artificial intelligence, stop thinking disastrous scenarios like i-Robot and start thinking better customer service. In the session, Practical Applications Of Artificial Intelligence In Social Customer Service, Mikhail Naumov, Chief Strategy Officer of DigitalGenius, shows how AI and humans can work together to provide better customer service. He first explained that there are multiple types of AI and that we need to be careful in both – alluding to the situation where a Microsoft AI chatbot was taught to be racist. One mode is artificial narrow intelligence, where a machine learns to surpass the level of expertise of a human in one specific thing – think an online chess game. Another mode is artificial general intelligence, which is one that can complete any function of a human being .

Artificial Intelligence (AI) is a growing topic in the technology and business world. Perhaps more than our personal lives, AI is entering the business world more and more each day. OneReach, an omnichannel automation service, rounded up 10 of the most interesting stats about AI today, and its future. There was more than 300 million in venture capital invested in AI startups in 2014, a 300% increase over the year before. By the end of 2018, "customer digital assistants" will recognize customers by face and voice across channels and partners.