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What's next for 2019? 5 customer connection trends to watch

ZDNet

Great service from brands gets rewarded by an increase in sales. Poor service goes viral –- at a cost to a brand's reputation. But how do brands build strong relationships with their customers? Giving customers across channels the information and service they want means knowing how best to connect with them. So, what are the best ways to connect with your customers in 2019?


AI Has Started Cleaning Up Facebook, but Can It Finish?

WIRED

In the early hours of Aug. 25, 2017, a ragged insurgent group from Myanmar's Rohingya Muslim minority attacked military outposts in the country's northwest, killing 12 people. Security forces quickly retaliated with a campaign of village burning and mass killings that lasted weeks. As Rohingya died by the thousands, Myanmar's military leaders took to Facebook. A post from the commander-in-chief pledged to solve "the Bengali problem," using a pejorative for Rohingya in Myanmar. Another general wrote to praise the "brilliant effort to restore regional peace," observing that "race cannot be swallowed by the ground but only by another race."


NYT digs deeper into Facebook's creepy data sharing excesses

Engadget

We regret to inform you that we may have published our article titled "Facebook's terrible 2018" just a few hours too early. Tonight the New York Times has once again dug into the social network and assembled -- based on internal documents and interviews with employees, former employees and business partners --an unflattering picture of the data it has been sharing for years with the likes of Bing and Rotten Tomatoes. Taken as a whole, these revelations make the Cambridge Analytica data leak revelations seem almost insignificant. Even with the last few months and years of revelations, the behavior described is surprising -- and not just for users. According to the article, companies like Apple and Russian search giant Yandex claimed to not know how much access Facebook had given them to user information.


What's next for 2019? 9 tech and innovation trends

ZDNet

The Innovation Group's annual trend report, Future 100 outlines the trends and changes to watch in 2019. It shows a glimpse of what is to come and what is important across individual sectors for 2019 including culture, tech and innovation, travel, food and drink, brands, beauty, retail, luxury, health, and lifestyle. Lucie Greene, Director of JWT Innovation has outlined some of the tech trends and innovations predicted to be talked about in 2019 So what can we look forward to? Ethical internet: Tech brands need to take a more proactive approach to exploring ethical implications of their platforms and wares, according to tech journalist Kara Swisher in NYT article. In May 2018, Amnesty International, Access Now and other partner organizations launched the Toronto Declaration, which protects the right to equality and non-discrimination in machine learning systems.


14 great science and tech books to give as presents this Christmas

New Scientist

CARLO ROVELLI is the man who can spin hard physics into pure gold. The Order of Time is his third book. Like the first (Seven Brief Lessons on Physics), it has been an instant bestseller. In this state-of-the-art survey of what physicists thought and now think about the nature of time, Rovelli is both unsettling (time does not exist) and philosophical (the study of time "does nothing but return us to ourselves"). IT MAY not be a classic Christmas whodunnit, but The Beautiful Cure is a page-turner.


If tech experts worry about artificial intelligence, shouldn't you as well? John Naughton

#artificialintelligence

Fifty years ago last Sunday, a computer engineer named Douglas Engelbart gave a live demonstration in San Francisco that changed the computer industry and, indirectly, the world. In the auditorium, several hundred entranced geeks watched as he used something called a "mouse" and a special keypad to manipulate structured documents and showed how people in different physical locations could work collaboratively on shared files, online. It was, said Steven Levy, a tech historian who was present, "the mother of all demos". "As windows open and shut and their contents reshuffled," he wrote, "the audience stared into the maw of cyberspace. Engelbart, with a no-hands mic, talked them through, a calm voice from Mission Control as the truly final frontier whizzed before their eyes."


Taylor Swift's Facial Recognition, the Year's Worst Passwords, and More Security News This Week

WIRED

If you thought you were going to make it out of 2018 without a couple more data slip-ups, think again! Monday, Google revealed that a bug in its somehow still alive Google social network exposed the data of 52.5 million users. That's orders of magnitude bigger than the 500,000 users that were impacted by a previous Google exposure. And on Friday, Facebook announced that it had exposed photos of up to 6.8 million users for nearly two weeks in September. The timing on Facebook's disclosure was auspicious!


The Morning After: Facebook's latest data leak

Engadget

We regret to report there's more bad news to share about Facebook and how it's protecting your privacy. Some of the highlights from earlier this week include an incredible tech demo, tech gift ideas that cost less than $50 and hands-on with Tesla's latest Autopilot system. As columnist Violet Blue explains, "anyone holding even the barest minimum of cybersecurity knowledge could've figured out in minutes that Butina's interest in cybersecurity was minimal. While she spied on and infiltrated the Republican party, she also was a research assistant at American University and co-authored a paper titled "Cybersecurity Knowledge Networks." Read it if you want to see what achingly fake, buzzword bingo looks like."


LinkedIn Report: Blockchain Developer Leads List of Most Rapidly Growing Jobs

#artificialintelligence

The role of blockchain developer is the most rapidly growing emerging job in the United States, according to the 2018 U.S. Emerging Jobs report by LinkedIn released on Dec. 13. In the course of preparing the report, LinkedIn used data from its Economic Graph to analyze the positions that companies are hastily hiring for, as well as skills related to those positions and roles that have emerged over the past five years. The professional social network found that the role of blockchain developer has registered an increase of 33 times in the past 12 months, while cities with the highest demand are San Francisco, New York City, and Atlanta. Among major skills required for the role, LinkedIn notes solidity, blockchain, Ethereum, cryptocurrency, and Node.js. This year's top emerging jobs also include artificial intelligence (AI) specialists, wherein "six out of the 15 emerging jobs are related in some way to AI," and machine learning engineers, with 12 times growth year-over-year.


Future Talks: AI Is the New UX

#artificialintelligence

Oracle's Steve Miranda, EVP Oracle Applications Product Development, sits down with analyst Ray Wang to talk about tech trends in the cloud including AI, autonomous database, and user experiences--AI is the new UX.