The real estate market relies heavily on structured data, such as property details, market trends, and price fluctuations. However, the lack of specialized Tabular Question Answering datasets in this domain limits the development of automated question-answering systems. To fill this gap, we introduce RETQA, the first large-scale open-domain Chinese Tabular Question Answering dataset for Real Estate. RETQA comprises 4,932 tables and 20,762 question-answer pairs across 16 sub-fields within three major domains: property information, real estate company finance information and land auction information. Compared with existing tabular question answering datasets, RETQA poses greater challenges due to three key factors: long-table structures, open-domain retrieval, and multi-domain queries. To tackle these challenges, we propose the SLUTQA framework, which integrates large language models with spoken language understanding tasks to enhance retrieval and answering accuracy. Extensive experiments demonstrate that SLUTQA significantly improves the performance of large language models on RETQA by in-context learning. RETQA and SLUTQA provide essential resources for advancing tabular question answering research in the real estate domain, addressing critical challenges in open-domain and long-table question-answering. The dataset and code are publicly available at \url{https://github.com/jensen-w/RETQA}.

Zero-shot slot filling is a well-established subtask of Natural Language Understanding (NLU). However, most existing methods primarily focus on single-turn text data, overlooking the unique complexities of conversational dialogue. Conversational data is highly dynamic, often involving abrupt topic shifts, interruptions, and implicit references that make it difficult to directly apply zero-shot slot filling techniques, even with the remarkable capabilities of large language models (LLMs). This paper addresses these challenges by proposing strategies for automatic data annotation with slot induction and black-box knowledge distillation (KD) from a teacher LLM to a smaller model, outperforming vanilla LLMs on internal datasets by 26% absolute increase in F1 score. Additionally, we introduce an efficient system architecture for call center product settings that surpasses off-the-shelf extractive models by 34% relative F1 score, enabling near real-time inference on dialogue streams with higher accuracy, while preserving low latency.

Slot filling is a crucial component in task-oriented dialog systems that is used to parse (user) utterances into semantic concepts called slots. An ontology is defined by the collection of slots and the values that each slot can take. The most widely used practice of treating slot filling as a sequence labeling task suffers from two main drawbacks. First, the ontology is usually pre-defined and fixed and therefore is not able to detect new labels for unseen slots. Second, the one-hot encoding of slot labels ignores the correlations between slots with similar semantics, which makes it difficult to share knowledge learned across different domains. To address these problems, we propose a new model called elastic conditional random field (eCRF), where each slot is represented by the embedding of its natural language description and modeled by a CRF layer. New slot values can be detected by eCRF whenever a language description is available for the slot. In our experiment, we show that eCRFs outperform existing models in both in-domain and cross-domain tasks, especially in predicting unseen slots and values.

Large language models (LLMs) have demonstrated impressive performance on a number of natural language processing tasks, such as question answering and text summarization. However, their performance on sequence labeling tasks such as intent classification and slot filling (IC-SF), which is a central component in personal assistant systems, lags significantly behind discriminative models. Furthermore, there is a lack of substantive research on the robustness of LLMs to various perturbations in the input prompts. The contributions of this paper are three-fold. First, we show that fine-tuning sufficiently large LLMs can produce IC-SF performance comparable to discriminative models. Next, we systematically analyze the performance deterioration of those fine-tuned models due to three distinct yet relevant types of input perturbations - oronyms, synonyms, and paraphrasing. Finally, we propose an efficient mitigation approach, Prompt Perturbation Consistency Learning (PPCL), which works by regularizing the divergence between losses from clean and perturbed samples. Our experiments demonstrate that PPCL can recover on average 59% and 69% of the performance drop for IC and SF tasks, respectively. Furthermore, PPCL beats the data augmentation approach while using ten times fewer augmented data samples.

The research study of detecting multiple intents and filling slots is becoming more popular because of its relevance to complicated real-world situations. Recent advanced approaches, which are joint models based on graphs, might still face two potential issues: (i) the uncertainty introduced by constructing graphs based on preliminary intents and slots, which may transfer intent-slot correlation information to incorrect label node destinations, and (ii) direct incorporation of multiple intent labels for each token w.r.t. token-level intent voting might potentially lead to incorrect slot predictions, thereby hurting the overall performance. To address these two issues, we propose a joint model named MISCA. Our MISCA introduces an intent-slot co-attention mechanism and an underlying layer of label attention mechanism. These mechanisms enable MISCA to effectively capture correlations between intents and slot labels, eliminating the need for graph construction. They also facilitate the transfer of correlation information in both directions: from intents to slots and from slots to intents, through multiple levels of label-specific representations, without relying on token-level intent information. Experimental results show that MISCA outperforms previous models, achieving new state-of-the-art overall accuracy performances on two benchmark datasets MixATIS and MixSNIPS. This highlights the effectiveness of our attention mechanisms.

Abstract--Recent graph-based models for multi-intent SLU have obtained promising results through modeling the guidance from the prediction of intents to the decoding of slot filling. However, existing methods (1) only model the unidirectional guidance from intent to slot, while there are bidirectional inter-correlations between intent and slot; (2) adopt homogeneous graphs to model the interactions between the slot semantics nodes and intent label nodes, which limit the performance. In this paper, we propose a novel model termed Co-guiding Net, which implements a two-stage framework achieving the mutual guidances between the two tasks. In the first stage, the initial estimated labels of both tasks are produced, and then they are leveraged in the second stage to model the mutual guidances. Specifically, we propose two heterogeneous graph attention networks working on the proposed two heterogeneous semantics-label graphs, which effectively represent the relations among the semantics nodes and label nodes. Besides, we further propose Co-guiding-SCL Net, which exploits the single-task and dual-task semantics contrastive relations. For the first stage, we propose single-task supervised contrastive learning, and for the second stage, we propose co-guiding supervised contrastive learning, which considers the two tasks' mutual guidances in the contrastive learning procedure. Experiment results on multi-intent SLU show that our model outperforms existing models by a large margin, obtaining a relative improvement of 21.3% over the previous best model on MixATIS dataset in overall accuracy. We also evaluate our model on the zero-shot cross-lingual scenario and the results show that our model can relatively improve the state-of-the-art model by 33.5% on average in terms of overall accuracy for the total 9 languages.

Recently slot filling has witnessed great development thanks to deep learning and the availability of large-scale annotated data. However, it poses a critical challenge to handle a novel domain whose samples are never seen during training. The recognition performance might be greatly degraded due to severe domain shifts. Most prior works deal with this problem in a two-pass pipeline manner based on metric learning. In practice, these dominant pipeline models may be limited in computational efficiency and generalization capacity because of non-parallel inference and context-free discrete label embeddings. To this end, we re-examine the typical metric-based methods, and propose a new adaptive end-to-end metric learning scheme for the challenging zero-shot slot filling. Considering simplicity, efficiency and generalizability, we present a cascade-style joint learning framework coupled with context-aware soft label representations and slot-level contrastive representation learning to mitigate the data and label shift problems effectively. Extensive experiments on public benchmarks demonstrate the superiority of the proposed approach over a series of competitive baselines.

Natural language understanding typically maps single utterances to a dual level semantic frame, sentence level intent and slot labels at the word level. The best performing models force explicit interaction between intent detection and slot filling. We present a novel tri-level joint natural language understanding approach, adding domain, and explicitly exchange semantic information between all levels. This approach enables the use of multi-turn datasets which are a more natural conversational environment than single utterance. We evaluate our model on two multi-turn datasets for which we are the first to conduct joint slot-filling and intent detection. Our model outperforms state-of-the-art joint models in slot filling and intent detection on multi-turn data sets. We provide an analysis of explicit interaction locations between the layers. We conclude that including domain information improves model performance.

When a human communicates with a machine using natural language on the web and online, how can it understand the human's intention and semantic context of their talk? This is an important AI task as it enables the machine to construct a sensible answer or perform a useful action for the human. Meaning is represented at the sentence level, identification of which is known as intent detection, and at the word level, a labelling task called slot filling. This dual-level joint task requires innovative thinking about natural language and deep learning network design, and as a result, many approaches and models have been proposed and applied. This tutorial will discuss how the joint task is set up and introduce Spoken Language Understanding/Natural Language Understanding (SLU/NLU) with Deep Learning techniques. We will cover the datasets, experiments and metrics used in the field. We will describe how the machine uses the latest NLP and Deep Learning techniques to address the joint task, including recurrent and attention-based Transformer networks and pre-trained models (e.g. BERT). We will then look in detail at a network that allows the two levels of the task, intent classification and slot filling, to interact to boost performance explicitly. We will do a code demonstration of a Python notebook for this model and attendees will have an opportunity to watch coding demo tasks on this joint NLU to further their understanding.

It is expensive and difficult to obtain the large number of sentence-level intent and token-level slot label annotations required to train neural network (NN)-based Natural Language Understanding (NLU) components of task-oriented dialog systems, especially for the many real world tasks that have a large and growing number of intents and slot types. While zero shot learning approaches that require no labeled examples -- only features and auxiliary information -- have been proposed only for slot labeling, we show that one can profitably perform joint zero-shot intent classification and slot labeling. We demonstrate the value of capturing dependencies between intents and slots, and between different slots in an utterance in the zero shot setting. We describe NN architectures that translate between word and sentence embedding spaces, and demonstrate that these modifications are required to enable zero shot learning for this task. We show a substantial improvement over strong baselines and explain the intuition behind each architectural modification through visualizations and ablation studies.