Artificial intelligence (AI) is a hot topic and big buzzword in business today. Infoholic Research predicts that AI in the logistics and supply chain markets will grow at a compound annual growth rate of 42.9% until 2023. According to author, AI and automation expert Johan Steyn, everyone wants AI but there are pitfalls to avoid. In his compelling keynote presentation at the 2022 SAPICS Conference, Steyn explored how intelligent technology will impact supply chains. Technologies like artificial intelligence (AI), smart sensors providing real-time insights, autonomous decision making and predictive analytics will play an increasingly important role in the profession.

Speaking at the recent SAPICS Conference in Cape Town, Dull revealed how AI in the form of IBM Watson is being used to aid decision making in public health supply chains in developing countries and improve patients' access to life-saving medicines. She contends that the big challenges in these markets are using data to make better decisions and influencing skills. "Today's AI technology offers the solution, allowing us to leverage cognitive capabilities to create a transparent, intelligent and predictive supply chain. We asked ourselves what could be achieved if we could get IBM Watson to place chatbots on the platforms available to health workers in African supply chains, so that people can improve their learning." An AI powered chatbot can deliver personalised learning on mobile devices to enhance the supply chain skills of the health workers that staff most African healthcare supply chains.

Speaking at the recent SAPICS Conference in Cape Town, Dull revealed how AI in the form of IBM Watson is being used to aid decision making in public health supply chains in developing countries and improve patients' access to life-saving medicines. She contends that the big challenges in these markets are using data to make better decisions and influencing skills. "Today's AI technology offers the solution, allowing us to leverage cognitive capabilities to create a transparent, intelligent and predictive supply chain. We asked ourselves what could be achieved if we could get IBM Watson to place chatbots on the platforms available to health workers in African supply chains, so that people can improve their learning." An AI powered chatbot can deliver personalised learning on mobile devices to enhance the supply chain skills of the health workers that staff most African healthcare supply chains.