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If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

Salesforce update brings AI and Quip to customer service chat experience – TechCrunch

#artificialintelligenceNov-1-2019, 10:07:38 GMT

When Salesforce introduced Einstein, its artificial intelligence platform in 2016, it was laying the ground work for artificial intelligence underpinnings across the platform. Since then the company has introduced a variety of AI enhancements to the Salesforce product family. Today, customer service got some AI updates. The goal of any customer service interaction is to get the customer answers as quickly as possible. Many users opt to use chat over phone, and Salesforce has added some AI features to help customer service agents get answers more quickly in the chat interface.

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Industry: Information Technology > Software (1.00)

Technology:

Information Technology > Enterprise Applications > Customer Relationship Management (1.00)
Information Technology > Artificial Intelligence > Representation & Reasoning > Agents (0.38)

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