Days after unveiling the NSW Future Transport Technology Roadmap, Andrew Constance addressed the Salesforce Government Speaker Series. Tech will increasingly have a central role in the future of transport in NSW, according to NSW Minister for Transport and Infrastructure, Andrew Constance. Salesforce has been working with Transport for NSW to help deliver improved customer services for 18 months, and Minister Constance addressed the Salesforce Government Speaker Series on Friday 4 November, just days after he unveiled the NSW Future Transport Technology Roadmap. The Roadmap brings the focus clearly to the customer – we're increasingly hearing and talking about the need for the public sector agencies to offer customer experiences on par with those of other businesses – and Minister Constance spoke of three key objectives: Developing and connecting real-time digital information, navigation, payment and engagement platforms so they are easier to understand and use, and can give personalised, individual service. Transforming mass-transit networks to improve efficiency and service frequency, and reduce transit times, making these services more attractive to our customers.