I have a voicemail message of a woman who helped watch over my kids when they were growing up – like a guardian angel. You know, the kind of person who becomes a member of the family. She was the one who would sort of spy on my nannies and stuff. And she passed a few years ago. I can't and I will never erase that voicemail.

Mastering Voice Technologies in Healthcare with Rupal Patel, Founder and CEO at VocaliD was automatically transcribed by Sonix with the latest audio-to-text algorithms. This transcript may contain errors. Sonix is the best audio automated transcription service in 2020. Our automated transcription algorithms works with many of the popular audio file formats. Welcome to the Outcomes Rocket podcast, where we inspire collaborative thinking, improved outcomes and business success with today's most successful and inspiring health care leaders and influencers. Saul Marquez: Welcome back to the podcast, Saul Marquez here, and today I have the privilege of hosting Dr. Rupal Patel. She is the Founder and CEO of VocaliD, a voice tech company that provides AI-generated voices with personality. VocaliD's Award winning technology leverages the latest advances in machine learning, signal processing and voice analysis, along with the company's crowdsourced voice bank to create inclusive, diverse and brand aligned voices, organizations and individuals with special needs. I know I hate that voice, that robotic voice, when you dial a number or you try to connect here your physician's office, or even if you're doing a training video, it's annoying and it feels like it lacks effort. Rupal and her team didn't like it either, and they felt there was an opportunity to get beyond just content and focus on delivery and the technologies here. We just have to create the awareness. She began her career as a speech clinician where she became fascinated with the potential of using speech tech and technologies for assistive communications, which then led to a doctorate in speech science at her Interdisciplinary Research applies empirical evidence about speech motor control to develop novel communication technologies. She's currently on leave from Northeastern University, where she's a Tenured Professor, and also she does computer science in the Department of Communication of Sciences and Disordered. She's been named the Top 11 Visionaries in Voice in 2019 by a Voicebot.ai