The retail sector has witnessed a huge change since the turn of the century. What once was considered a hit is no more in vogue or even makes sense. The way people shop has seen a swift shift and organizations that really want to stay at the top of their game better shift as swiftly. There are multiple factors which are influencing this wave of change. To help businesses stay afloat and thrive, we bring to you this blog on RPA use cases in retail and E-commerce industry, which will help you understand why your business needs the expert assistance of RPA or robotic process automation today.

According to a recent Deloitte RPA report, increased productivity and improved customer experience were the top priorities for organisations adopting Robotic Process Automation (RPA). RPA is considered by organizations, across different industries, as an exploratory first step into the world of AI. RPA makes use of virtual workers, or software robots, and mimics human users to perform business tasks. It has the ability to handle high-volume of simple and complex data at great speeds. With the rise of disruptive technologies, escalating costs due to legacy applications and, a paradigm shift towards patient-centric services, the healthcare sector has started to adopt RPA and now is at the forefront of making the delivery of healthcare services more efficient, effective and affordable.