A holistic view of automation capabilities can help organize and galvanize a team to avoid the common robotics and cognitive automation pitfalls and ultimately achieve scale. Start by articulating the robotics and cognitive automation mission based on key value drivers and establish a clear and compelling business case. Create a broad vision and roadmap. Establish robust, right-sized governance, select an appropriate operating model, and collaborate across boundaries. You also want to gain access to the necessary specialized skills and talent.

A very interesting article in the Jan-Feb 2018 Harvard Business Review (HBR) is entitled'Artificial Intelligence for the Real World'. What resonated with us is that FlexRule's sweet spot is in the largest group – Robotic and Cognitive Automation. We are also well on our way to addressing the second group with our latest development in Predictive Analytics, due to be released this year. We are also in discussions with cognitive engagement providers, the third group, regarding the integration of virtual assistants and chat-bots into back end systems. We thought it would be interesting to add our own real life customer experiences to these and explain how we have helped address these challenges.