We present an advanced approach to mobile app review analysis aimed at addressing limitations inherent in traditional star-rating systems. Star ratings, although intuitive and popular among users, often fail to capture the nuanced feedback present in detailed review texts. Traditional NLP techniques -- such as lexicon-based methods and classical machine learning classifiers -- struggle to interpret contextual nuances, domain-specific terminology, and subtle linguistic features like sarcasm. To overcome these limitations, we propose a modular framework leveraging large language models (LLMs) enhanced by structured prompting techniques. Our method quantifies discrepancies between numerical ratings and textual sentiment, extracts detailed, feature-level insights, and supports interactive exploration of reviews through retrieval-augmented conversational question answering (RAG-QA). Comprehensive experiments conducted on three diverse datasets (AWARE, Google Play, and Spotify) demonstrate that our LLM-driven approach significantly surpasses baseline methods, yielding improved accuracy, robustness, and actionable insights in challenging and context-rich review scenarios.

Peer review is a critical component of scientific progress in the fields like AI, but the rapid increase in submission volume has strained the reviewing system, which inevitably leads to reviewer shortages and declines review quality. Besides the growing research popularity, another key factor in this overload is the repeated resubmission of substandard manuscripts, largely due to the lack of effective tools for authors to self-evaluate their work before submission. Large Language Models (LLMs) show great promise in assisting both authors and reviewers, and their performance is fundamentally limited by the quality of the peer review data. However, existing peer review datasets face three major limitations: (1) limited data diversity, (2) inconsistent and low-quality data due to the use of revised rather than initial submissions, and (3) insufficient support for tasks involving rebuttal and reviewer-author interactions. To address these challenges, we introduce the largest consistency-ensured peer review and rebuttal dataset named Re^2, which comprises 19,926 initial submissions, 70,668 review comments, and 53,818 rebuttals from 24 conferences and 21 workshops on OpenReview. Moreover, the rebuttal and discussion stage is framed as a multi-turn conversation paradigm to support both traditional static review tasks and dynamic interactive LLM assistants, providing more practical guidance for authors to refine their manuscripts and helping alleviate the growing review burden. Our data and code are available in https://anonymous.4open.science/r/ReviewBench_anon/.

Aspect-based sentiment analysis has gained significant attention in recent years due to its ability to provide fine-grained insights for sentiment expressions related to specific features of entities. An important component of aspect-based sentiment analysis is aspect extraction, which involves identifying and extracting aspect terms from text. Effective aspect extraction serves as the foundation for accurate sentiment analysis at the aspect level. In this paper, we propose aspect extraction models that use different types of embeddings for words and part-of-speech tags and that combine several learning models. We also propose tree positional encoding that is based on dependency parsing output to capture better the aspect positions in sentences. In addition, a new aspect extraction dataset is built for Turkish by machine translating an English dataset in a controlled setting. The experiments conducted on two Turkish datasets showed that the proposed models mostly outperform the studies that use the same datasets, and incorporating tree positional encoding increases the performance of the models.

Extractive summarization involves selecting the most relevant sentences from a text. Recently, researchers have focused on advancing methods to improve state-of-the-art results in low-resource settings. Motivated by these advancements, we propose the MPoincareSum method. This method applies the Mamba state space model to generate the semantics of reviews and sentences, which are then concatenated. A Poincare compression is used to select the most meaningful features, followed by the application of a linear layer to predict sentence relevance based on the corresponding review. Finally, we paraphrase the relevant sentences to create the final summary. To evaluate the effectiveness of MPoincareSum, we conducted extensive experiments using the Amazon review dataset. The performance of the method was assessed using ROUGE scores. The experimental results demonstrate that MPoincareSum outperforms several existing approaches in the literature

This work presents the BanglishRev Dataset, the largest e-commerce product review dataset to date for reviews written in Bengali, English, a mixture of both and Banglish, Bengali words written with English alphabets. The dataset comprises of 1.74 million written reviews from 3.2 million ratings information collected from a total of 128k products being sold in online e-commerce platforms targeting the Bengali population. It includes an extensive array of related metadata for each of the reviews including the rating given by the reviewer, date the review was posted and date of purchase, number of likes, dislikes, response from the seller, images associated with the review etc. With sentiment analysis being the most prominent usage of review datasets, experimentation with a binary sentiment analysis model with the review rating serving as an indicator of positive or negative sentiment was conducted to evaluate the effectiveness of the large amount of data presented in BanglishRev for sentiment analysis tasks. A BanglishBERT model is trained on the data from BanglishRev with reviews being considered labeled positive if the rating is greater than 3 and negative if the rating is less than or equal to 3. The model is evaluated by being testing against a previously published manually annotated dataset for e-commerce reviews written in a mixture of Bangla, English and Banglish. The experimental model achieved an exceptional accuracy of 94\% and F1 score of 0.94, demonstrating the dataset's efficacy for sentiment analysis. Some of the intriguing patterns and observations seen within the dataset and future research directions where the dataset can be utilized is also discussed and explored. The dataset can be accessed through https://huggingface.co/datasets/BanglishRev/bangla-english-and-code-mixed-ecommerce-review-dataset.

This paper introduces GLARE an Arabic Apps Reviews dataset collected from Saudi Google PlayStore. It consists of 76M reviews, 69M of which are Arabic reviews of 9,980 Android Applications. We present the data collection methodology, along with a detailed Exploratory Data Analysis (EDA) and Feature Engineering on the gathered reviews. We also highlight possible use cases and benefits of the dataset.

Recent developments in LLMs offer new opportunities for assisting authors in improving their work. In this paper, we envision a use case where authors can receive LLM-generated reviews that uncover weak points in the current draft. While initial methods for automated review generation already exist, these methods tend to produce reviews that lack detail, and they do not cover the range of opinions that human reviewers produce. To address this shortcoming, we propose an efficient two-stage review generation framework called Reviewer2. Unlike prior work, this approach explicitly models the distribution of possible aspects that the review may address. We show that this leads to more detailed reviews that better cover the range of aspects that human reviewers identify in the draft. As part of the research, we generate a large-scale review dataset of 27k papers and 99k reviews that we annotate with aspect prompts, which we make available as a resource for future research.

Customers' reviews and feedback play crucial role on electronic commerce~(E-commerce) platforms like Amazon, Zalando, and eBay in influencing other customers' purchasing decisions. However, there is a prevailing concern that sellers often post fake or spam reviews to deceive potential customers and manipulate their opinions about a product. Over the past decade, there has been considerable interest in using machine learning (ML) and deep learning (DL) models to identify such fraudulent reviews. Unfortunately, the decisions made by complex ML and DL models - which often function as \emph{black-boxes} - can be surprising and difficult for general users to comprehend. In this paper, we propose an explainable framework for detecting fake reviews with high precision in identifying fraudulent content with explanations and investigate what information matters most for explaining particular decisions by conducting empirical user evaluation. Initially, we develop fake review detection models using DL and transformer models including XLNet and DistilBERT. We then introduce layer-wise relevance propagation (LRP) technique for generating explanations that can map the contributions of words toward the predicted class. The experimental results on two benchmark fake review detection datasets demonstrate that our predictive models achieve state-of-the-art performance and outperform several existing methods. Furthermore, the empirical user evaluation of the generated explanations concludes which important information needs to be considered in generating explanations in the context of fake review identification.

We propose a novel framework based on the attention mechanism to identify the sentiment of a movie review document. Previous efforts on deep neural networks with attention mechanisms focus on encoder and decoder with fixed numbers of multi-head attention. Therefore, we need a mechanism to stop the attention process automatically if no more useful information can be read from the memory.In this paper, we propose an adaptive multi-head attention architecture (AdaptAttn) which varies the number of attention heads based on length of sentences. AdaptAttn has a data preprocessing step where each document is classified into any one of the three bins small, medium or large based on length of the sentence. The document classified as small goes through two heads in each layer, the medium group passes four heads and the large group is processed by eight heads. We examine the merit of our model on the Stanford large movie review dataset. The experimental results show that the F1 score from our model is on par with the baseline model.

Aspect-based Sentiment Analysis (ABSA) is a type of fine-grained sentiment analysis (SA) that identifies aspects and the associated opinions from a given text. In the digital era, ABSA gained increasing popularity and applications in mining opinionated text data to obtain insights and support decisions. ABSA research employs linguistic, statistical, and machine-learning approaches and utilises resources such as labelled datasets, aspect and sentiment lexicons and ontology. By its nature, ABSA is domain-dependent and can be sensitive to the impact of misalignment between the resource and application domains. However, to our knowledge, this topic has not been explored by the existing ABSA literature reviews. In this paper, we present a Systematic Literature Review (SLR) of ABSA studies with a focus on the research application domain, dataset domain, and the research methods to examine their relationships and identify trends over time. Our results suggest a number of potential systemic issues in the ABSA research literature, including the predominance of the ``product/service review'' dataset domain among the majority of studies that did not have a specific research application domain, coupled with the prevalence of dataset-reliant methods such as supervised machine learning. This review makes a number of unique contributions to the ABSA research field: 1) To our knowledge, it is the first SLR that links the research domain, dataset domain, and research method through a systematic perspective; 2) it is one of the largest scoped SLR on ABSA, with 519 eligible studies filtered from 4191 search results without time constraint; and 3) our review methodology adopted an innovative automatic filtering process based on PDF-mining, which enhanced screening quality and reliability. Suggestions and our review limitations are also discussed.