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How RAC WA used AI to unearth member data insights

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Digital transformation projects are normally pursued for their ability to improve engagement between an organisation and its customers. But there is much to be said for their ability to boost staff engagement levels too. For 113-year-old Perth-based roadside assistance organisation, RAC WA, its digital alignment program is doing both – approving the agility with which it can respond to member requirements, while enabling its digital and data teams to gain greater recognition within the organisation. In 2017, RAC WA had completed a three-year journey to migrate its core presence on to Sitecore hosted on Azure. According to RAC WA senior digital UX manager Richard Quance, it was time to look for ways to demonstrate the agility that new platform unlocked.


Perth to host driverless-car trial - motoring.com.au

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A French company named NAVYA has settled on Perth as one of three cities around the world for testing its driverless cars, named Autonoms. The trial is scheduled to commence in April next year and will be supported by the WA government and the RAC WA. Currently, both the government and the motorists' association are assessing various locations that would be suitable for closed-environment testing. "I am very proud that Western Australia is leading the way with Perth being one of only three cities worldwide trialling these vehicles," says WA's minister for transport, Rita Saffioti. "We will work closely with RAC and NAVYA to ensure the trial is a success, with the safety of the public being of the highest priority," Ms Saffioti was quoted saying in a press release.