Society is becoming more "mobile-first" as a result of digitization (Oracle, n.d.). As messaging apps grow increasingly common, chatbots are becoming more important in this mobility-driven revolution (Oracle, n.d.). Intelligent conversational chatbots are increasingly being utilized as interfaces for mobile applications, and they're changing the way businesses and customers communicate (Oracle, n.d.). Chatbots enable businesses to communicate with consumers on a personal level without incurring the costs of hiring human representatives (Oracle, n.d.). Chatbots are nothing more than a program that engages in conversation with the user and responds to their questions (Oracle, n.d.).