This study explores the relationship between informational support seeking questions, responses, and helpfulness ratings in online health communities. We created a labeled data set of question-response pairs and developed multimodal machine learning and deep learning models to reliably predict informational support questions and responses. We employed explainable AI to reveal the emotions embedded in informational support exchanges, demonstrating the importance of emotion in providing informational support. This complex interplay between emotional and informational support has not been previously researched. The study refines social support theory and lays the groundwork for the development of user decision aids. Further implications are discussed.

Maintaining accurate and interesting interactions is essential for a successful user experience as chatbots continue to gain popularity across different industries. However, chatbots frequently experience conversation drift, in which over time, their responses become less pertinent and comprehensible. Users may find it annoying and may also reduce the chatbot's efficiency. A simple and straightforward method can be applied to stop conversation drift and maintain the focus of the chatbot convo. We will examine this method in this post and show how it works using ChatGPT, a highly robust large language model (LLM) that has recently gained a lot of popularity in different specializations.

As humans, we can modify our assumptions about a scene by imagining alternative objects or concepts in our minds. For example, we can easily anticipate the implications of the sun being overcast by rain clouds (e.g., the street will get wet) and accordingly prepare for that. In this paper, we introduce a new task/dataset called Commonsense Reasoning for Counterfactual Scene Imagination (CoSIm) which is designed to evaluate the ability of AI systems to reason about scene change imagination. In this task/dataset, models are given an image and an initial question-response pair about the image. Next, a counterfactual imagined scene change (in textual form) is applied, and the model has to predict the new response to the initial question based on this scene change. We collect 3.5K high-quality and challenging data instances, with each instance consisting of an image, a commonsense question with a response, a description of a counterfactual change, a new response to the question, and three distractor responses. Our dataset contains various complex scene change types (such as object addition/removal/state change, event description, environment change, etc.) that require models to imagine many different scenarios and reason about the changed scenes. We present a baseline model based on a vision-language Transformer (i.e., LXMERT) and ablation studies. Through human evaluation, we demonstrate a large human-model performance gap, suggesting room for promising future work on this challenging counterfactual, scene imagination task. Our code and dataset are publicly available at: https://github.com/hyounghk/CoSIm

Datasets extracted from social networks and online forums are often prone to the pitfalls of natural language, namely the presence of unstructured and noisy data. In this work, we seek to enable the collection of high-quality question-answer datasets from social media by proposing a novel task for automated quality analysis and data cleaning: question-answer (QA) plausibility. Given a machine or user-generated question and a crowd-sourced response from a social media user, we determine if the question and response are valid; if so, we identify the answer within the free-form response. We design BERT-based models to perform the QA plausibility task, and we evaluate the ability of our models to generate a clean, usable question-answer dataset. Our highest-performing approach consists of a single-task model which determines the plausibility of the question, followed by a multi-task model which evaluates the plausibility of the response as well as extracts answers (Question Plausibility AUROC=0.75, Response Plausibility AUROC=0.78, Answer Extraction F1=0.665).

This research hypothesized that a practical approach in the form of a solution framework known as Natural Language Understanding and Reasoning for Intelligence (NaLURI), which combines full-discourse natural language understanding, powerful representation formalism capable of exploiting ontological information and reasoning approach with advanced features, will solve the following problems without compromising practicality factors: 1) restriction on the nature of question and response, and 2) limitation to scale across domains and to real-life natural language text.