Nearly two years on from the initial rumblings of the pandemic and Europe's already fragile economic recovery is at further risk as a series of potential restrictions are expected to put the brakes on business growth. In this environment, cost is a top priority, but so is keeping service customers satisfied. While budgets are being squeezed, businesses must still ensure service performance is optimized. Unfortunately, for companies that have a large amount of data related to service delivery, this balance is proving complex. How can businesses optimize financial data of IT and IT services, as well as make use of it for transparent business planning?

Dr Adrian Engelbrecht, Product & Development Lead, Serviceware AI, looks at how AI is taking quality and cost optimization of enterprise services to the next level. Business and service leaders are under more pressure than ever. Nearly two years on from the initial rumblings of the pandemic and Europe's already fragile economic recovery is at further risk as a series of potential restrictions are expected to put the brakes on business growth. In this environment, cost is a top priority, but so is keeping service customers satisfied. While budgets are being squeezed, businesses must still ensure service performance is optimized.