The use of Artificial Intelligence (AI) in public administration is expanding rapidly, moving from automating routine tasks to deploying generative and agentic systems that autonomously act on goals. While AI promises greater efficiency and responsiveness, its integration into government functions raises concerns about fairness, transparency, and accountability. This article applies principal-agent theory (PAT) to conceptualize AI adoption as a special case of delegation, highlighting three core tensions: assessability (can decisions be understood?), dependency (can the delegation be reversed?), and contestability (can decisions be challenged?). These structural challenges may lead to a "failure-by-success" dynamic, where early functional gains obscure long-term risks to democratic legitimacy. To test this framework, we conducted a pre-registered factorial survey experiment across tax, welfare, and law enforcement domains. Our findings show that although efficiency gains initially bolster trust, they simultaneously reduce citizens' perceived control. When the structural risks come to the foreground, institutional trust and perceived control both drop sharply, suggesting that hidden costs of AI adoption significantly shape public attitudes. The study demonstrates that PAT offers a powerful lens for understanding the institutional and political implications of AI in government, emphasizing the need for policymakers to address delegation risks transparently to maintain public trust.

We speak of a \textit{computational law} when that law is intended to be enforced by software through an automated decision-making process. As digital technologies evolve to offer more solutions for public administrations, we see an ever-increasing number of computational laws. Traditionally, law is written in natural language. Computational laws, however, suffer various complications when written in natural language, such as underspecification and ambiguity which lead to a diversity of possible interpretations to be made by the coder. These could potentially result into an uneven application of the law. Thus, resorting to formal languages to write computational laws is tempting. However, writing laws in a formal language leads to further complications, for example, incomprehensibility for non-experts, lack of explicit motivation of the decisions made, or difficulties in retrieving the data leading to the outcome. In this paper, we investigate how certain legal principles fare in both scenarios: computational law written in natural language or written in formal language. We use a running example from the European Union's road transport regulation to showcase the tensions arising, and the benefits from each language.

Efficient and effective service delivery in Public Administration (PA) relies on the development and utilization of key performance indicators (KPIs) for evaluating and measuring performance. This paper presents an innovative framework for KPI construction within performance evaluation systems, leveraging Random Forest algorithms and variable importance analysis. The proposed approach identifies key variables that significantly influence PA performance, offering valuable insights into the critical factors driving organizational success. By integrating variable importance analysis with expert consultation, relevant KPIs can be systematically developed, ensuring that improvement strategies address performance-critical areas. The framework incorporates continuous monitoring mechanisms and adaptive phases to refine KPIs in response to evolving administrative needs. This study aims to enhance PA performance through the application of machine learning techniques, fostering a more agile and results-driven approach to public administration.

We describe the methods and technologies underlying the application Grants4Companies. The application uses a logic-based expert system to display a list of business grants suitable for the logged-in business. To evaluate suitability of the grants, formal representations of their conditions are evaluated against properties of the business, taken from the registers of the Austrian public administration. The logical language for the representations of the grant conditions is based on S-expressions. We further describe a Proof of Concept implementation of reasoning over the formalised grant conditions. The proof of concept is implemented in Common Lisp and interfaces with a reasoning engine implemented in Scryer Prolog. The application has recently gone live and is provided as part of the Business Service Portal by the Austrian Federal Ministry of Finance.

São Paulo, Brazil – As the city of São Paulo prepares to roll out thousands of surveillance cameras with facial recognition, experts are raising concerns on the indiscriminate use of this technology in the Brazilian megalopolis could exacerbate problems such as structural racism and inequality, while also posing risks to data privacy and cybersecurity. The Smart Sampa project is the latest among a series of initiatives involving modern surveillance techniques in various Brazilian states. It is significant due to the sheer size of the population it will impact: São Paulo, the most populous city in the Southern Hemisphere, is home to 12 million people. The project aims to roll out a single video surveillance platform that integrates and supports the operations of emergency and traffic services, the city's public transport network, and police forces. By 2024, up to 20,000 cameras will be installed, and an equal number of third-party and private cameras will be integrated into the network.

The public sector faces several challenges, such as a number of external and internal demands for change, citizens' dissatisfaction and frustration with public sector organizations, that need to be addressed. An alternative to the traditional top-down development of public services is co-creation of public services. Co-creation promotes collaboration between stakeholders with the aim to create better public services and achieve public values. At the same time, data analytics has been fuelled by the availability of immense amounts of textual data. Whilst both co-creation and TA have been used in the private sector, we study existing works on the application of Text Analytics (TA) techniques on text data to support public service co-creation. We systematically review 75 of the 979 papers that focus directly or indirectly on the application of TA in the context of public service development. In our review, we analyze the TA techniques, the public service they support, public value outcomes, and the co-creation phase they are used in. Our findings indicate that the TA implementation for co-creation is still in its early stages and thus still limited. Our research framework promotes the concept and stimulates the strengthening of the role of Text Analytics techniques to support public sector organisations and their use of co-creation process. From policy-makers' and public administration managers' standpoints, our findings and the proposed research framework can be used as a guideline in developing a strategy for the designing co-created and user-centred public services.

Since 2005, there has been an increasing development of digitization within the public administration that sees the introduction of the use of technology as a privileged tool in the management of administrative activities. The main objective is to promote digitization in administrations in order to achieve greater efficiency in their activities in internal relations, between different administrations, and between the latter and private individuals. The entry of artificial intelligence into public action, however, needs to be accompanied by an adequate regulatory framework to guarantee the rights of those administered. The notion of digital transformation has gained significant attention in the literature[1]. Although approaches to the definition of digital transformation vary[2], most authors suggest that digital transformation involves the use of ICT technology to create fundamentally new capabilities in business, public administration[3] and people's lives[4].

TILT invites applications for an Assistant Professorship in the field of'Fundamental Rights and Artificial Intelligence'. The candidate will work within an interdisciplinary team of international researchers on the interactions between fundamental rights and Artificial Intelligence. The position involves both research and teaching, with the opportunity to develop and work on research projects; such research projects can relate to fundamental rights, and in particular privacy, data protection, non-discrimination, freedom of expression, and the interplay with new technologies, electronic communications, and Artificial Intelligence. Job Description TILT has a vacancy for an Assistant Professor (UD) who can make a vital contribution to both education and research in the field of Fundamental Rights and Artificial Intelligence (AI). The research of the candidate shall be linked to the TILT Signature Plan: Regulating Socio-Technical Change.

Finland is the first country having released its AI strategy in Europe already in March 2017. According to a study committed by Accenture and Frontier Economics, Finland ranked second that year, after the US, among the 11 developed countries in which economic growth potential is made possible by AI. According to Finland, this is because of the country's business structure (technologically intensive) and the public sector degree of digitalisation (see Finland, 2017, p. 12). The national strategy has been commissioned by the Government of Juha Sipilä to the Ministry of Economic Affairs and Employment, which in turn has nominated a steering group on AI to work on the national strategy. The AI Working Group has released the first draft of the strategy in 2017, though the work on the optimum public policies to be implemented is actually an on-going process, which has already been updated in 2019.

Think of all the data sources which include your personal information within the public administration services; be it bank account details, financial or medical records, tax information, etc. We often take it for granted that our data is safe and protected. However, what happens when this information is shared among different public administration entities? In reality, the General Data Protection Regulation (GDPR) laws safeguard the general public by limiting what data can be shared among entities, requiring that the data be anonymised before it is shared among different entities, including those within the public administration. The Multilingual Anonymisation for Public Administration (MAPA) Project is a European-funded project which is developing an open-source toolkit that enables effective and reliable text anonymisation, focusing on the medical and legal domains.