The goal of conversational product search (CPS) is to develop an intelligent, chat-based shopping assistant that can directly interact with customers to understand shopping intents, ask clarification questions, and find relevant products. However, training such assistants is hindered mainly due to the lack of reliable and large-scale datasets. Prior human-annotated CPS datasets are extremely small in size and lack integration with real-world product search systems. We propose a novel approach, TRACER, which leverages large language models (LLMs) to generate realistic and natural conversations for different shopping domains. TRACER's novelty lies in grounding the generation to dialogue plans, which are product search trajectories predicted from a decision tree model, that guarantees relevant product discovery in the shortest number of search conditions. We also release the first target-oriented CPS dataset Wizard of Shopping (WoS), containing highly natural and coherent conversations (3.6k) from three shopping domains. Finally, we demonstrate the quality and effectiveness of WoS via human evaluations and downstream tasks.

E-Commerce (EC) websites provide a large amount of useful information that exceed human cognitive processing ability. In order to help customers in comparing alternatives when buying a product, previous studies designed opinion summarization systems based on customer reviews. They ignored templates' information provided by manufacturers, although these descriptive information have much product aspects or characteristics. Therefore, this paper proposes a methodology coined as SEOpinion (Summa-rization and Exploration of Opinions) which provides a summary for the product aspects and spots opinion(s) regarding them, using a combination of templates' information with the customer reviews in two main phases. First, the Hierarchical Aspect Extraction (HAE) phase creates a hierarchy of product aspects from the template. Subsequently, the Hierarchical Aspect-based Opinion Summarization (HAOS) phase enriches this hierarchy with customers' opinions; to be shown to other potential buyers. To test the feasibility of using Deep Learning-based BERT techniques with our approach, we have created a corpus by gathering information from the top five EC websites for laptops. The experimental results show that Recurrent Neural Network (RNN) achieves better results (77.4% and 82.6% in terms of F1-measure for the first and second phase) than the Convolutional Neural Network (CNN) and the Support Vector Machine (SVM) technique.

Purpose - To better understand the online reviews and help potential consumers, businessmen, and product manufacturers effectively obtain users' evaluation on product aspects, this paper explores the distribution regularities of user attention and sentiment toward product aspects from the temporal perspective of online reviews. Design/methodology/approach - Temporal characteristics of online reviews (purchase time, review time, and time intervals between purchase time and review time), similar attributes clustering, and attribute-level sentiment computing technologies are employed based on more than 340k smartphone reviews of three products from JD.COM (a famous online shopping platform in China) to explore the distribution regularities of user attention and sentiment toward product aspects in this article. Findings - The empirical results show that a power-law distribution can fit user attention to product aspects, and the reviews posted in short time intervals contain more product aspects. Besides, the results show that the values of user sentiment of product aspects are significantly higher/lower in short time intervals which contribute to judging the advantages and weaknesses of a product. Research limitations - The paper can't acquire online reviews for more products with temporal characteristics to verify the findings because of the restriction on reviews crawling by the shopping platforms. Originality/value -This work reveals the distribution regularities of user attention and sentiment toward product aspects, which is of great significance in assisting decision-making, optimizing review presentation, and improving the shopping experience.

This paper proposes a new HDP based online review rating regression model named Topic-Sentiment-Preference Regression Analysis (TSPRA). TSPRA combines topics (i.e. product aspects), word sentiment and user preference as regression factors, and is able to perform topic clustering, review rating prediction, sentiment analysis and what we invent as "critical aspect" analysis altogether in one framework. TSPRA extends sentiment approaches by integrating the key concept "user preference" in collaborative filtering (CF) models into consideration, while it is distinct from current CF models by decoupling "user preference" and "sentiment" as independent factors. Our experiments conducted on 22 Amazon datasets show overwhelming better performance in rating predication against a state-of-art model FLAME (2015) in terms of error, Pearson's Correlation and number of inverted pairs. For sentiment analysis, we compare the derived word sentiments against a public sentiment resource SenticNet3 and our sentiment estimations clearly make more sense in the context of online reviews. Last, as a result of the de-correlation of "user preference" from "sentiment", TSPRA is able to evaluate a new concept "critical aspects", defined as the product aspects seriously concerned by users but negatively commented in reviews. Improvement to such "critical aspects" could be most effective to enhance user experience.