In the context of developing nations like India, traditional business to business (B2B) commerce heavily relies on the establishment of robust relationships, trust, and credit arrangements between buyers and sellers. Consequently, ecommerce enterprises frequently. Established in 2016 with a vision to revolutionize trade in India through technology, Udaan is the countrys largest business to business ecommerce platform. Udaan operates across diverse product categories, including lifestyle, electronics, home and employ telecallers to cultivate buyer relationships, streamline order placement procedures, and promote special promotions. The accurate anticipation of buyer order placement behavior emerges as a pivotal factor for attaining sustainable growth, heightening competitiveness, and optimizing the efficiency of these telecallers. To address this challenge, we have employed an ensemble approach comprising XGBoost and a modified version of Poisson Gamma model to predict customer order patterns with precision. This paper provides an in-depth exploration of the strategic fusion of machine learning and an empirical Bayesian approach, bolstered by the judicious selection of pertinent features. This innovative approach has yielded a remarkable 3 times increase in customer order rates, show casing its potential for transformative impact in the ecommerce industry.

Pricing & Forecasting is at the core of our commercial operation. Our tools help to determine how much of each product to buy, to recommend the best prices for these products, and to ensure that we have the right level of logistics capacity to fulfill our customers demand. The Pricing and Forecasting team uses cutting edge technology, data science and machine learning to forecast demand and pricing with a focus on business and customer experience. Partnerships happen with the machine learning research team, all key engineering and product teams, business and customer experience teams. As a Research Engineer in the Predictive Buying team, you will be working on some of our key critical business problems and challenges.