Generative AI's ability to harness customer data in a highly sophisticated manner means enterprises are accelerating plans to invest in and leverage the technology's capabilities. In a study titled "The Future of Enterprise Data & AI," Corinium Intelligence and WNS Triange surveyed 100 global C-suite leaders and decision-makers specializing in AI, analytics, and data. Seventy-six percent of the respondents said that their organizations are already using or planning to use generative AI. According to McKinsey, while generative AI will affect most business functions, "four of them will likely account for 75% of the total annual value it can deliver." Among these are marketing and sales and customer operations.

As air travel starts to pick up in many parts of the world, digitization continues to transform the aviation industry. Airlines are working to reduce the number of touchpoints at the airport. Best practices have been implemented to minimize the number of physical interactions between employees and travelers. As a result, customer service is undergoing an accelerated transformation as airlines strive to provide a smooth and seamless experience. Airlines want to deliver a customer-centric experience that gives passengers a choice on how they engage to ensure high customer satisfaction.

RealityEngines.AI, the machine learning startup co-founded by former AWS and Google exec Bindu Reddy, today announced that it is rebranding as Abacus.AI and launching its autonomous AI service into general availability. In addition, the company also today disclosed that it has raised a $13 million Series A round led by Index Ventures' Mike Volpi, who will also join the company's board. Seed investors Eric Schmidt, Jerry Yang and Ram Shriram also participated in this oversubscribed round, with Shriram also joining the company's board. New investors include Mariam Naficy, Erica Shultz, Neha Narkhede, Xuezhao Lan and Jeannette Furstenberg, as well as Decibel Partners. This new round brings the company's total funding to $18.25 million.