In an era of information explosion, recommendation systems play an important role in people's daily life by facilitating content exploration. It is known that user activeness, i.e., number of behaviors, tends to follow a long-tail distribution, where the majority of users are with low activeness. In practice, we observe that tail users suffer from significantly lower-quality recommendation than the head users after joint training. We further identify that a model trained on tail users separately still achieve inferior results due to limited data. Though long-tail distributions are ubiquitous in recommendation systems, improving the recommendation performance on the tail users still remains challenge in both research and industry. Directly applying related methods on long-tail distribution might be at risk of hurting the experience of head users, which is less affordable since a small portion of head users with high activeness contribute a considerate portion of platform revenue. In this paper, we propose a novel approach that significantly improves the recommendation performance of the tail users while achieving at least comparable performance for the head users over the base model. The essence of this approach is a novel Gradient Aggregation technique that learns common knowledge shared by all users into a backbone model, followed by separate plugin prediction networks for the head users and the tail users personalization. As for common knowledge learning, we leverage the backward adjustment from the causality theory for deconfounding the gradient estimation and thus shielding off the backbone training from the confounder, i.e., user activeness. We conduct extensive experiments on two public recommendation benchmark datasets and a large-scale industrial datasets collected from the Alipay platform. Empirical studies validate the rationality and effectiveness of our approach.

Opinion summarization is the automatic creation of text reflecting subjective information expressed in multiple documents, such as user reviews of a product. The task is practically important and has attracted a lot of attention. However, due to the high cost of summary production, datasets large enough for training supervised models are lacking. Instead, the task has been traditionally approached with extractive methods that learn to select text fragments in an unsupervised or weakly-supervised way. Recently, it has been shown that abstractive summaries, potentially more fluent and better at reflecting conflicting information, can also be produced in an unsupervised fashion. However, these models, not being exposed to actual summaries, fail to capture their essential properties. In this work, we show that even a handful of summaries is sufficient to bootstrap generation of the summary text with all expected properties, such as writing style, informativeness, fluency, and sentiment preservation. We start by training a conditional Transformer language model to generate a new product review given other available reviews of the product. The model is also conditioned on review properties that are directly related to summaries; the properties are derived from reviews with no manual effort. In the second stage, we fine-tune a plug-in module that learns to predict property values on a handful of summaries. This lets us switch the generator to the summarization mode. We show on Amazon and Yelp datasets that our approach substantially outperforms previous extractive and abstractive methods in automatic and human evaluation.