physician healthcare technology
Virtual Assistant Eases EHR Distractions for Physicians healthcare technology
Virtual assistants are a fast-growing phenomenon, not only with the use of consumer products such as Amazon's Alexa, Google Assistant, and Apple's Siri, but as part of automated communications with many industries, such as airlines and banking. The healthcare market has lagged behind, but in September, Nuance and Epic released the first version of a conversational virtual assistant. It operates on Nuance's Dragon Medical cloud-based platform and is available through Epic Haiku, a mobile app for physicians that interfaces with the Epic EHR. The assistant is an upgrade to the app, used by physicians, which provides secure access to clinic schedules, hospital patient lists, health summaries, test results, and notes, while supporting dictation. The immediate impact has the potential to reduce provider burnout, diminish difficulty locating information in the EHR, and change the physician-patient dynamic.