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 philippine outsourcing industry brace



Rise of the Machines: Philippine Outsourcing Industry Braces for AI

U.S. News

AI, which combs through large troves of raw data to predict outcomes and recognize patterns, is expected to replace 40,000 to 50,000 "low-skilled" or process-driven BPO jobs in the next five years, said Rey Untal, president and chief executive officer of the IT & Business Process Association of the Philippines (IBPAP).