phil jones
Big tech's push for automation hides the grim reality of 'microwork' Phil Jones
When customers in the London borough of Hackney shop in the new Amazon Fresh store, they no longer pay a checkout operator but simply walk out with their goods. Amazon describes "just walk out shopping" as an effortless consumer experience. The rise of automated stores during the pandemic is just the tip of the iceberg. Floor-cleaning robots have been introduced in hospitals, supermarkets and schools. Fast-food restaurants are employing burger-grilling robots and chatbots.