NTT Communications Forum 2019 was recently held in Tokyo to promote the digital transformation of society and technology to realise One Smart World with Artificial Intelligence (AI) as one of the main themes in the exhibition. The forum also offered a variety of programs, cooperating with NTT engineers and exhibition of advanced digital initiatives. NTT displayed as how people can experience future working styles with modern cutting-edge Artificial Intelligence Technologies. AI Operator can answer a wide range of inquiries by a customer and if the customer decides to speak with a human operator the AI connects him with the human operator and AI becomes an avatar reflecting the human operator's speech and even movement of the body. "To achieve a smart world we need to develop different communication solutions, this way we can maintain a high level of knowledge and face various challenging issues. And this would be an important part of the country's development. For example to develop the agriculture industry we can use AI to get better crops and reduce the time of production process," said Ryuichi Kawamura, NTT Communications.

White woman cyborg on blurred background scanning human DNA 3D rendering. Artificial Intelligence (AI) has been much talked about in recent times and especially as regards the technology disrupting the jobs market. Some have even suggested it might not be too long before one won't be able to tell the difference at work between colleagues who are human or a digital replication. And, so it was that I went off to New York's financial district in recent days to hear the movers and shakers in the field. The presentations and keynote addresses from academics and industry players around AI as well as the "elephant in the room" - what happens once machines outsmart humans at all tasks - certainly gave much food for thought.

Japan's leading P&C insurance company, Sompo Japan Nipponkoa, improved their customer call centers with AI speech recognition technology. The insurance company chose NTT Communications' ForeSight Voice Mining System for their advisor support platform. The technology uses NTT Group's voice mining system and the corevo AI engine to transcribe audio-to-text conversations and pull up relevant FAQs to help advisors assist customers. See how the system helped Sompo Japan Nipponkoa cut assistance time by one third. Learn how NTT Communications' technology can ensure better customer service for your business.